Bad Internet Dealer Experience: New Holland Tractor Prices  -- New Holland Tractors Discussion Forum and Review Bad Internet Dealer Experience: New Holland Tractor Prices -- New Holland Tractors Discussion Forum

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Discussion Boards > Active Subjects > Messages as Posted > New Holland Tractor Prices Forum

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 02-15-2005, 09:38 Post: 106150
rudedog



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I’m having a rather poor experience buying a NH from one of the high visibility “Internet Dealers”. The issues are not resolved yet and communications with the dealer have gone from cooperative to poor to non-existent. Apparently they think if they just ignore me I’ll go away. Wrong.

This is not meant as an indictment of all NH dealers doing business over the Internet. I understand Corriher to have a very good reputation and in hindsight I should have gone with them. Unfortunately I chose to do business with the “other guys” and that turned out to be a big mistake.

I purchased a TC55DA with 18LA FEL and 759C hoe on 12/28/04. All items were supposedly in stock. For starters, the shipment was 3 weeks later than they said it would be. The delivery date would have been fine, but the delay was not communicated. I had been paying interest to NH Credit for almost a month and was starting to wonder if I was going to get a tractor at all. So communications from the dealer started out on a poor footing.

Upon receiving the tractor, here are the issues I discovered within 24 hours of delivery:

Hydraulic fluid was 3 gallons low (capacity is 11 gallons). The oil level was well over an inch below the dipstick.

At first I was told they would ship me replacement NH 134G hydraulic oil. Then they said there were shipping restrictions on hydraulic fluid and they offered to send me a check instead (for their cost on the oil, not my cost). I’ve received nothing.

There are multiple hydraulic leaks. Silly me, I expected a new tractor to be pretty much leak free. Two of the leaks were rather obvious and the sources have been identified. But there are at least 2-3 more I still need to troubleshoot.

There was a fitting for the 18LA under the operator platform that was only “finger tight”. This was dripping oil in a steady stream when the FEL was operated. Did anyone at the dealer check to see a trail of oil left under this tractor? Apparently not.

Another leak is due to a manufacturing defect in a hard line on the 18LA. The dealer should have found it if they had checked for leaks. But they didn’t. And they’ve backed away from providing a replacement part under warranty.

In addition to the leaks, the following items where (and still are) missing:

SMV sign not provided. Dealer checklist says it was included.
Only one key provided. These tractors come with two keys.
Bucket level indicator missing from 18LA.
12” bucket for hoe paid for but not received.

I was told several times that these items would be sent. So far, nothing received.

The backhoe was shipped without the swing and boom lock pins in place. They lock pins were present in their storage positions, but not in place. There is a pretty good divit (chunk of metal gone) in the lower boom. So who knows what the boom was doing during transport? But when the dealer loads a tractor for a 3,000+ mile trip, you’d think they could at least install the boom and swing lock pins in the backhoe.

Bottom line...this dealer in particular does shoddy installation work (18LA), doesn’t check for obvious leaks, doesn’t prepare the tractor properly for shipment (hoe lock pins), and doesn’t ship everything that is paid for and supposed to come with the tractor.

To top it off, there is no service after the sale. Once they have your money, they don’t want to hear from you.

My suggestions to would be Internet buyers:

Choose the more reputable dealer (Corriher)

Make at least some of your purchase (down payment, deposit, etc.) by credit card. That way you can dispute the charge with your credit card company should all items not be provided.

Don’t assume that a new tractor is defect free, especially in the case of dealer installed equipment (hoe, FEL, etc).

Inspect for leaks, oil levels, all parts included, boom lock pins in place, etc. before unloading the tractor. If you see such issues, refuse the shipment!

If there’s interest, I’ll be glad to post further updates as this situation plays out.






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 02-15-2005, 10:54 Post: 106157
StephenR



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 Bad Internet Dealer Experience

Scary stuff, thanks for the heads up and good luck.






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 02-15-2005, 14:33 Post: 106169
pkzochow



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I would like to hear some updates as you get them, I would also like to know the dealer. I think it is important that we all know who to watch out for.






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 02-15-2005, 15:03 Post: 106172
rudedog



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Tarheel.






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 02-15-2005, 15:38 Post: 106175
pkzochow



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That is good to know, I also just received a quote for a tractor from both tarheel and Corriher, Tarheel was about $1500 cheaper than Corriher, but it isn't worth it if they can't prep the tractor correctly. I guess I know who to make the purchase through now.






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 02-15-2005, 17:04 Post: 106181
rudedog



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I was in about the same situation price wise. Next time, Corriher if not local.






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 02-15-2005, 17:25 Post: 106182
oneace

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I am sorry to hear your situation. But what do you expect? Are you going to knock on there door? I have said it time and time again. You may save a few dollars from either one of those dealers but what happens in a situation like this when there is no way you can talk to some one face to face. The extra price is worth the piece of mind know if you have a problem your local guy will be there for you.






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 02-15-2005, 17:57 Post: 106186
brokenarrow



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Did you say 3000 miles? So I take that as you paid atleast $1 a loaded mile and if you found that deal I would be suprised. Where was the deal???? Your saying that no one in your area could come close to 3-5 thousand dollars of that price? Truely amazing.






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 02-15-2005, 18:04 Post: 106187
brokenarrow



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Rudedog
Dont take my last post wrong, was not doughting you, (It may of sounded that way) Sometimes it pays to read your post over again so misunderstandings are not made.
Good luck






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 02-15-2005, 19:33 Post: 106190
rudedog



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oneace,

Well, I expected a few replies like yours.

If I'm ponying up for a "Big 3" brand like NH, I expect a tractor that doesn't leak oil by the gallon and has all the parts present.

Shouldn't that be a reasonable expectation of any NH dealer regardless of where they're located?

Corriher doesn't seem to have a problem. The "other guys" do.

I don't buy it that I wouldn't ever have any issues with a local dealer just because I paid him top dollar.






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