Tractorpoint Returned Goods Instructions

Request Return Goods Authorization (RGA)

If there is an issue with your part order you can return the product within 7 days of receiving your order. Please contact us at service@tractorpoint.com to obtain a Returned Goods Authorization (RGA) number, with the reason for the return request.

RGA's must be requested via Email, we do not offer Voice Call Support. We generally reply by the next day to return requests.

Request RGA Number

Restocking Fees

Returned merchandise is subject to a restocking fee. For all items other than Glass the fee is 20% of the part cost with a $15.00 minimum fee. The restocking fee for Glass is 30%. The buyer is responsible for return freight. Outbound shipping costs are not refunded. Products must be in original packaging and ready to be resold condition. Items returned in unacceptable condition will be disposed of with no refund .

RETURN INSTRUCTIONS

All returns should be sent freight prepaid, with the RGA number clearly marked on the outside of the package to A&I Products, Rock Valley, IA warehouse. Full address at bottom of this page. Please see the return policy and requirements below. A copy of the original packing list or invoice must be included with your return in order to be considered for reimbursement.

Requirements for Returns

The customer is responsible for arranging return freight and all shipping charges including any desired insurance.

You can only use UPS or FEDEX to return ship or Truck Freight for large items. Any Item returned via US Postal Service will be Discarded.

All returned products must include a copy of the A&I or Sunbelt packing slip or invoice and RGA number

All returned products must be in new, sellable condition. We cannot accept returns on products that are damaged (e.g., rusty or dented) or previously used or installed.

All returned products must be in the original packaging (where applicable).

All returns must be returned as ordered. Products that are incomplete or missing parts will not be accepted for return. Products that are in kits or packages must be returned in their entirety.

Any return that does not meet the return requirements listed above will be SCRAPPED at the customer’s expense.

After you select a Shipping Service please send an Email to rga@tractorpoint.com with the tracking number, this will assure that we can track your RGA at AI Products.

Please allow 4 to 6 weeks for your return to process.

The restocking fee can be avoided on some orders if an order for the correct part is placed concurrent with the return.

All Returns must be shipped to :

A & I Products
RGA Department (RGA: [Your RGA NUMBER])
2222 10th Street
Rock Valley, IA 51247