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 12-02-2003, 18:53 Post: 70144
FGFORESTRY
2003-12-02 18:53:58
Post: 70144
 WARRENTIES

GOT A NEW L3830, I HAD A PROBLEM WITH THE BUCKET CURLING IN TO FAR, BLEW 2 HOSES.KUBOTA HAD FIX FOR IT. THEY DID NOT WARRENTY THE HOSES THAT BLEW ON A JOB, THAT I FIXED.THE BUCKET CURLED IN SO FAR THAT THE HYDRALIC PISTONS HIT THE BUCKET FRAME AND DENTED THE FRAME ABOUT A 1/2 INCH IN BY ABOUT 4 INCHES. WHAT WOULD YOU DO? IT ONLY HAS 64 HOURS
TOM






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 12-02-2003, 19:14 Post: 70145
kwschumm



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There have been a few sporadic reports here and elsewhere about Kubota denying warranty claims. I'd be curious if they gave you a reason for the denial. If they can't give you a GOOD reason for the denial and won't make it right, and your dealer won't intercede on your behalf, about all you can reasonably do is file a complaint with your local consumer affairs office and/or park it in front of the dealer with a big LEMON sign on it. I do hope you are talking calmly to the dealer about the situation - shouting matches usually end up with the customer losing.






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 12-03-2003, 10:30 Post: 70185
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I would think if the dealer wouldn't take care of it and didn't have a good reason, that you would be able to step up to corporate. I know this works with cars. The dealership wouldn't fix the car and one call to corporate and had the salesman begging to bring the car in to fix it. Is there any crazy quirks on Kubota warranties we should know about Art?






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 12-03-2003, 10:51 Post: 70191
Murf

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Tom, the corporate talking heads have this wonderful theory on life & warranty work.

Here in Canada they take the following position. If the piston is defective they fix it. If in the course of being defective it dents the loader arm, they do not fix that, the warranty covers "defects" not the trickle-down effects of the defect.

Case in point, the hose, it was not defective so they won't replace it. They will probably charge for the lost oil too. Just their interpretation.

It boils down to liability and setting precedent, if they fix the dented bucket when the loader fell down because a line was defective, then the next step is a guy who wants a new truck because his loader fell on it when his line blew.

This is not a position unique to CUT's, if you read the warranty for almost anything I think you will find it says basically the same thing, liability is limited to the defective item and NOTHING else.

Best of luck.






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 12-03-2003, 11:03 Post: 70195
DRankin



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Toyota refused to warranty an out of round #1 cylinder hole on my 93 V-6 truck.

They pointed to the clause in the contact that specified "moving parts".






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 12-03-2003, 11:12 Post: 70198
Murf

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I recently bought a new flashlight, the big 6 'D' cell Mag-Light.

When I opened the sealed plastic packaging I discovered the batteries it was pre-loaded with had exploded and were jammed in place from the expansion.

I took it back to Home depot where I had purchased it and asked for an exchange, they said it was not warranty, in fact they pointed out that the warranty clearly excluded damage caused by batteries exploding.

When I explained that it was sealed in a package and there was no way to tell they were still not sympathetic.

That was until I suggested then that if that was the case I would have to cut open and inspect each item I was contemplating purchasing, just to ensure I wouldn't have another problem.

The policy quickly changed and I was presented with a new flashlight, and a pack of spare batteries "for my inconvenience". Go figure.

Best of luck.






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 12-03-2003, 12:45 Post: 70204
Chief



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Hey Murf......I think exactly how you hold and slap that 6 cell monster flashlight in your hand has A LOT to do with it too. Wink yeah right Those 6 cells flashlights are official proper ass whippin' size lights. Wink yeah right Just making a little humor guys! Not advocating anything rash.






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 12-03-2003, 12:49 Post: 70205
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FGFORESTRY, along the same lines as Murf was saying. You could REALLY make your point with Kubota by going to as many Kubota dealers and rolling the buckets back like you did on yours and there by blowing the hoses and denting the buckets and see how much gets replaced then. I think after you test demo'd four or five tractors, they might get the message. Wink yeah right






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 12-03-2003, 12:52 Post: 70208
kubotaguy



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That was exactly my point Murf. If you cause enough ripples in a polite manner, policies have a mysterious way changing a little. The key is to be nice and use words as opposed to being angry. If you go to the dealer and stay very persistent out where the other customers can see you, they may fix the part instead of risk losing potential customers.






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 12-09-2003, 13:56 Post: 70650
RESTRY



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THANKS FOR THE SUGGESTIONS, AS YOU CAN SEE I HAD TO REREGESTER TO GET BACK IN UNDER A DIFFERANT NAME ECT. KUBOTA DID HAVE AN UPDATE AND DID WELD ON A STOP SO THAT THE BUCKET WOULDNT CURL IN. WHY SHOULD I BE RESPONSIBLE FOR THE DAMAGE. ISNT THE FACT THAT THEY UPDATED THE BUCKET PROVE IT WASNT MY FAULT?
TOM






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Discussion Boards > Active Subjects > Messages as Posted > Kubota Review Forum

Thread 70144 Filter by Poster:
Art White 2 | Chief 2 | DRankin 1 | FGFORESTRY 2 | kubotaguy 2 | kwschumm 1 | Murf 3 | RESTRY 1 | TomG 2 |

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