Louisville Farm Show and Rude NH Staff: New Holland Tractor Prices  -- New Holland Tractors Discussion Forum and Review Louisville Farm Show and Rude NH Staff: New Holland Tractor Prices -- New Holland Tractors Discussion Forum

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Discussion Boards > Active Subjects > Messages as Posted > New Holland Tractor Prices Forum

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 02-19-2004, 11:09 Post: 77309
code3mmc



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 Louisville Farm Show and Rude NH Staff

I was seriously considering a NH TC-30 until this past weekend. I went out to the National Farm Machinery Show in Louisville,KY and the New Holland folks wouldn't give me the time of day. They first ignored me, wanting to talk to themselves about basketball and what to do for lunch, etc. Finally I asked for some literature on the Boomers and TC-30 and they just tossed it at me. Oh, I am so sorry to interrupt their discussion....potential customer here ya know. Wink yeah right One of them asked me "So what are you looking for?" I told them I have 2 acres of unimproved land and before I could go any further, the guy said "If you only got 2 acres you don't need a tractor" and walked off. Okay, if there is anyone from NH corporate reading this please email me as your people just lost a customer. I went over to the Case-IH-Farmall booth--looking at basically the same tractors (DX33) with different paint, and those folks were wonderful. They were from Case-IH and a local dealer. They answered all my questions and invited me to come test out a new DX33 when they got them in stock, put me on their email and mailing list. So, where do you think I'm going to go look at tractors? Definitely not NH. They are off my list.
Now if someone can convince me that this is not typical of the southern Indiana / Louisville area dealers maybe I'll reconsider. It's like buying a car--it's all similar product, comes down to the best deal and how you were treated (you dealers out there probably know this better than anyone). -- Mike in Marysville, Indiana 47141






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 02-19-2004, 11:22 Post: 77311
kwschumm



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 Louisville Farm Show and Rude NH Staff

You reaction is certainly understandable and I would have the same reaction. All brands seem to have awful dealers and employees who are bad reps. One of the reasons I have a JD is because the first Kubota dealer I went to didn't want to talk to me since I was only buying one tractor. A common theme among JD shoppers is the arrogance of the dealers, but I didn't run into that at my dealer. Since all of the major brands put out a good product I think the dealer is every bit as important as the tractor you buy, and you have every right to vote with your feet.






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 02-19-2004, 13:06 Post: 77319
AC5ZO

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 Louisville Farm Show and Rude NH Staff

I tend to think that the major tractor brands are pretty much the same with respect to technology and capabilities. So, ultimately it comes down to finding a deal that is acceptable to you and a dealer that you are willing to work with.

NH makes a good tractor and I own one. But, I am not a brand fanatic. If you found a Case IH tractor that suits you and a dealer that you can work with, you should consider the deal very highly.

My local JD dealer was impossible for me to work with. There is no reason to go into details, but I bought NH because of the dealer. I liked the Kubota dealer well enough, but he did not have inventory when I was looking to buy. The deal that you make often comes down to more than paint color, and probably should.






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 02-19-2004, 15:59 Post: 77326
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 Louisville Farm Show and Rude NH Staff

Mike is right, the dealer makes or breaks it.

As you discovered already the best product on the market means nothing if the people who represent it have no customer relations skills.

As some of you know I sort qualify as a 'VIP' at tmy dealer (see my pic. # 6), and at the factory too for that matter. My yard is full of Orange paint, but if the dealer was a jerk it wouldn't be.

Complacency is an easy trap to fall into, I was at the big farm equipment show in Toronto recently and when I stopped by the Kubota booth all the different dealers wanted to chat me up, they all wanted to pick my brain on different ideas. Finally I had to tell two of them to look after some people who had walked into the booth. The one said he thought talking to me was a better use of his time and the other agreed.

I firmly said to them that my advice was free, but since I was ALREADY a Kubota customer and wasn't likely to put any money in their pocket, the other people might... A factory rep. from Japan then came over to me and thanked me for being so considerate, then HE proceed to talk my ear half off. Oh well.


Best of luck.






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 02-19-2004, 16:41 Post: 77335
wbowhunt



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 Louisville Farm Show and Rude NH Staff

Agree with all said here. I visited one NH dealer by me and got a very similar response. I was treated like a waste of his time, even after I told him I was ready to buy that day if things worked out.
Needless to say, I left that dealer and went to another NH dealer and got a great response about kubota's and luke warm about the NH ( Dealer carried Both ) I decided on the NH and the Dealer then was very helpful and supportive.
I am very happy with my purchase of a NH and am glad that I did not let that first dealer ruin it.






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 02-19-2004, 18:06 Post: 77343
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 Louisville Farm Show and Rude NH Staff

I would send him a nice picture of your new tractor when you get, along with a note. Might even sit on it and show him his IQ.






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 02-19-2004, 19:00 Post: 77344
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 Louisville Farm Show and Rude NH Staff

Yeah, I had the same experience in Louisville. I'm also looking for just one tractor but my needs are a little different. I have a MF255 that I use to farm 125 acres of pasture and woodlands. Recently bought a house on 5 1/2 acres so I'm trying to find a tractor that's a bit easier to transport the 60 odd miles between the two... read lighter. Like to stay at around 50hp PTO. My Massey dealer has been super through the ownership of this tractor so I leaning towards doing business there.






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 02-19-2004, 19:14 Post: 77345
brokenarrow



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 Louisville Farm Show and Rude NH Staff

I will be a new holland owner this sunday, yes I said Sunday. 20 plus dealers were contacted by e-mail or snail mail. 13 responded. 4 responded more than once (see where I am going with this) 3 called me at home, 2 called me after work hours (his not mine) One was NH and the other was Case. In the end the Blue won out (Just like the color more) and I feel bad for the case dealer because he tried just as hard. The price was within $200 of eash other so that was not the deciding factor, What was though was the free delivery including hours of onsite training
(or what ever it takes I was told) and free shipping back and forth if warrenty work is needed. He is 90 miles from my place but with all the effort put forth I feel it is the right choice. Also his dealership includes the first set of filters free and he asked me if it would be more convenient for me if I met him on Sunday, (on my way home from picking up my 8N)to sign the papers since he lives 30 miles closer to my route. I would say that is a man that loves his job? This same company has hand delivered a forwarder part to my buddy on his landing (they said it would be quicker than mailing it and they had a guy coming thru anyway. Sounds to me like I found a dealership? I wouldnt let the guys at that show sway you away from a tractor that you wanted.
Good luck with your purchase.






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 02-19-2004, 23:14 Post: 77356
DRankin



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 Louisville Farm Show and Rude NH Staff

I have had to give up on the Deere dealer 4 miles away.

I thought maybe I had made a useful contact with the Deere dealer 60 miles away.......... but after 7 unreturned phone calls... (#7: "I am buying a new rear blade, should I buy it from you or someone else?"Wink yeah right.......... I gave up.

So, I am back to driving 135 miles, one way, to the neighboring state to spend my money there.

Now, if I can only find a contractor who will take my money to fix the roof........

Or an electrician who will allow me to pay him to install a bypass switch for my generator.........






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 02-20-2004, 03:42 Post: 77361
Ironpeddler



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 Louisville Farm Show and Rude NH Staff

We had the same experience. We were exhibiting in the South Wing and more than one of our customers were treated exactly the same way. I think this was a NH traveling Show team on it's last gig after being out on the road for 2 months but still is inexcusable.






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