Hi Speed Net Access Question: Survey  -- Tractor Reviews Discussion Forum and Review Hi Speed Net Access Question: Survey -- Tractor Reviews Discussion Forum

  parts   |   manuals   |   discussion   |   photos   |   podcast   |   reviews   |   specs   |   dealers   |   classifieds   |   contact   |   faq   |   myProfile   |   home          Login Now | Sign Up


FAQ:   What is a tractor?

Forum Index

Kubota Tractors
  Kubota News
  Kubota Price
  Kubota Review
John Deere Tractors
  John Deere News
  John Deere Price
  John Deere Review
New Holland Tractors
  New Holland Tractor Price
  New Holland Tractor Revie
Other Tractor Brands
  Articulated Tractors
  Belarus
  Bobcat Tractors
  Case
  Cub Cadet
  Hinomoto
  Kioti Tractor
  Long
  Massey Ferguson
  Mitsubishi
  Other Tractor Brands
  Other Tractor News
  Shibaura
  Yanmar Tractors
Lawn and Garden Tractors
  Craftsman
  Cub Cadet Garden
  John Deere Garden
  Kubota Lawn Garden
  Other Garden Tractors
  Simplicity
  Toro Wheelhorse
  Ventrac Lawn Tractors
Antique Tractors
  Allis Chalmers
  Case David Brown
  Farmall IHC
  Ford
  Ford 9N 2N 8N
  Fordson
  Harry Ferguson
  John Deere Older
  Massey-Harris Ferguson
  Minneapolis Moline
  Oliver Cletrac Cockshutt
  Restoration
  Tractor Pulling
Tractor Attachments Implements 3ph
  Back Hoe
  Field Mowers Brush Cutter
  Grooming Mowers Finish Mo
  Loaders
  Snowblowers / Snow Plows
  Tillers and Ploughs
  Tractor Implements
  Trenchers
  Wood Chippers 3PH
Tractor Maintenance
  Diesel Fuel Lubrication E
  Tractor Engine Repair Reb
  Tractor Tires
Utility ATV
  All Terrain Vehicles
  John Deere Gator
  Mule Utility Vehicles
General Tractor
  Farming Ranching Agricult
  Photo Contest
  Size Tractor Needed
  Tractor Projects
  Tractor Safety
  Welding
Chinese Tractors
  Jinma Farmpro Agracat
  NorTrac Tractors
  Other Chinese Tractors
Cars
  All Brands
  Audi VW
  BMW
  Car Tires and Maintenance
  Chrysler
  Exotic, Sports, Racing
  Ford Cars
  General Motors
  Honda
  Hyundai
  Mercedes
  News
  Nissan
  Subaru
  SUV and Trucks
  Toyota Cars
Trucks Trailers
  Chevy Pickup Trucks
  Dodge Pickup Trucks
  Ford Pickup Trucks
  Toyota Pickup Trucks
  Chevy Pickup Trucks
  Dodge Pickup Trucks
  Ford Pickup Trucks
  Toyota Pickup Trucks
Home Building
  Alternate Electric Energy
  Barns Pole Barns
  Buying Ranch Farm Acreage
  Carpentry
  Contractors
  Electric
  Excavation
  Moldings Finish Trim
  Other Home Building
  Pellet Stoves
  Plumbing
  Wood Stoves
Tools
  Electirc Power Tools
  Gas Power Tools
  Generators
  Shop Tools
  Techniques Howto
Landscape
  Flowers Shrubs Garden
  Golf Course Maintenance
  Irrigation Systems
  Landscape Design
  Landscape Lighting
  Landscape Maintenance
  Lawn, Turf, and Grass
  Vegetable Gardening
Construction
  Caterpillar
  Komatsu
  Wheel Loaders
Current Events Health Happiness
  Current Events
  Dogs and other Pets
  Electronics And Computers
  Food
  Health
  Just For Fun Off Topic
  Movies Music Games
  Personal Finance Investme
  Sports Outdoors
Tractorpoint Site
  Member Photos
  Site Members
  Website Operations Howto


New As Posted | Active Subjects



Click to Post a New Message!

Discussion Boards > Active Subjects > Messages as Posted > Survey Forum

Page [ 1 ] | 2 | | Next >>
Reply | Pop Up Window Reply | Add PhotoAdd Photo
 02-12-2005, 20:34 Post: 105990
Iowafun

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Jul 2004
Location: Central Iowa
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 955

2
Filter by User
 Hi Speed Net Access Question

I'm trying to grasp if I'm all pissed off over nothing. So please keep reading and supply your thoughts, opinions, or knowledge.

Over a week ago on Friday, Feb 4, I faxed in forms to the local telephone provider to setup DSL at my home. I was tired of dial up and since DSL was available and reasonable, why not. I had the order forms in my work email inbox within 15-20 minutes after I had gotten off the phone with customer service. Great response. I faxed in the forms between 3:05 and 3:15 pm that Friday. I then went out and spent my money on the necessary hardware to run the DSL and have some security for my home computer (ethernet card, router w/firewall, modem, etc).

Now, exactly 1 week later on Friday, Feb 11, I have heard nothing from the local guys about the DSL service. It's also clearly not working. So I called. The customer service lady was nice and told me that she saw no order in their system for DSL service. No order in their system a full week after I faxed in the forms. I can appreciate it takes time to get the service set up and operational, but to not even get the order in the system after a week? She wasn't going to do anything but say it takes 7-10 business days for the DSL to be activated. I'm cool with that, but there should be at least an order placed in the system.

So I sent an email that afternoon asking for a status update. On Saturday, a full 8 days after I sent in the forms, I get a response saying my order is in the system with a due date of Monday, February 21. That is 10 business days and 17 calendar days after I faxed the forms. I am not buying any hardware from them and already have my local and dialup internet service with them.

Am I unreasonable to expect them to have an order placed by the close of business the next business day? I realize for most businesses today, 24 hours to enter an order into your system is considered slow. Every place I've worked, 8 days to even enter an order would get people fired or the business would be out of business.

What is your experience with high speed internet service providers? Am I unreasonable to expect certain standards of customer service? Am I just pissed off because I stood in line at a Wendy's today to buy lunch for my pregnant wife and in 10 minutes time, they had only managed to take and fill 4 orders? And at least 2 of those orders weren't even filled right? So I left with 5 people ahead of me. Am I just to sensitive to customer service problems today?






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-12-2005, 21:13 Post: 105993
denwood



Join Date: Jul 2004
Location: Quarryville PA
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 542
 Hi Speed Net Access Question

about the fast food, whenever I complain, a good friend likes to say, "If they were any good, they would not be working there." And for the DSL, my local provider responded to our request promptly. They sent us a contract for $83,000 to hook it to our house. Yeah, I'll get that right back to you with my check. Laughing out loud






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-12-2005, 21:58 Post: 105994
greg_g



View my Photos

View my Photos  Pics
Join Date: Jan 2004
Location: Western Kentucky
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 1816
 Hi Speed Net Access Question

If you have the luxury of choice, I'd let that outfit stew in their own incompetence. Is there an area broadband cable provider? I'm in a rural area likely never to be served by terrestrial broadband, ever. But I was able to resolve my need for speed about 4 years ago - said goodby to the old dialup and put in a fancy new two way satellite broadband connection. Never looked back.

//greg//






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-12-2005, 23:47 Post: 105995
JParker

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Oct 2003
Location: Richmond, VA
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 152
 Hi Speed Net Access Question

I handle some of the computer networking and setup tasks for a small engineering firm.

Back in 2000 we were contacted by a local phone company that was trying to break into the old Bell System company’s monopoly. They offered us DSL and all our local lines for about what we were paying for just the local service and dial up account.

Following is a log I kept after it became apparent this would take a while. Phone numbers, last names removed to protect the guilty.

Signed up 3/14/00
Patrick xxxxx - Outside Sales ###-####
Ellen xxxxxx - Inside Sales ###-####
Amy xxxxx - DSL Coordinator ###-####
Will be installed 5/17/00
Spoke to Tanya 5-19-00 Delay due to length of run. Working on it. Will call.
Spoke w/Ellen 5/25 - Length of run solved. Will call to re-schedule before 6/2/00.
We called 6/1 - Told work scheduled for 6/7/00.
To be delivered week of 6/7/00. Lines owned and run by Bell Company. They have no control.
We Called+/- 6/27 - Requested name of Bell Supervisor - They wouldn't provide. Promised Week of 7/1/00
We Called 7/7/00 - On Hold 16:50 ....

Called Better Business bureau. Got name, address and fax of company president. Sent letter documenting history. Hooked up next day.

I don't remember the date when we were finally hooked up.

I will admit that once it was hooked up, we have had pretty good service.

Later when other phone companies have come by and I ask them about DSL service, they start to explain the benefits and costs. Then later they call back and say that we are "... too far from the switch for DSL service."

Given that, maybe the delays were understandable? But we were about 4 months from sign up to hook up.

Hope you are a little luckier.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-13-2005, 07:57 Post: 106006
Iowafun

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Jul 2004
Location: Central Iowa
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 955

2
Filter by User
 Hi Speed Net Access Question

I had gotten upset enough that I sent their customer service rep an email. I explained the benefits of LeanSigma to business processes with the end result usually being improved customer service and productivity. I then offered up my services as a certified Greenbelt. I wouldn't be doing it for money. I can use the experience for my blackbelt certification and maybe I could help others avoid the same horrible experience.

With so many options becoming available today, the smaller local companies need to have superior service or they will die. But they don't seem to get it. I'm also going to convert my customer service email into a hard letter that gets sent to their head honcho. Maybe wake them up over there.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-14-2005, 14:51 Post: 106079
its_that_guy@yahoo.com



Join Date: Jun 1999
Location: Virginia
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 26
 Hi Speed Net Access Question

I just got DSL thru Earthink and it wasnt the best experience either.. I ordered it on Jan 7th and was told it would take 2 to 3 wks to get it set up and verify the line was ready. I checked the status of my order online on 2/3/05 and was told there was a problem. I tried to send them an email, but their web based customer service contact system didnt work. I called (on hold for 20 min) and was told everything had been set up since the 14th, but something didnt trigger them to send me my modem.

I finally got my modem two days later as promised. BUT their online order status stilll showed nothing set up.

I dont think you are alone in your problems..






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-14-2005, 15:36 Post: 106081
AV8R



View my Photos

View my Photos  Pics
Join Date: Oct 2003
Location: North Central Wisconsin
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 882
 Hi Speed Net Access Question

See what happens when you take 6-8 weeks to pay the bill.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-15-2005, 06:15 Post: 106130
kyvette

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Feb 2004
Location: Central Kentucky
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 194
 Hi Speed Net Access Question

The utility company I work for has a telecommunications department which provides broadband service in addition to IPS, local & long distance phone, security, & HDTV. The demand is high for the cable modem and IPS service. Right now we are booked about 3 -4 weeks out.

My daughter moved into a off campus apartment last fall, she is a student at University of Kentucky. Their provider is Insight and it took her about 6 weeks to get connected.

The demand is high throughout the country for high speed internet service. We have added temporary contractors to help cut down our lead time.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-15-2005, 07:09 Post: 106132
kubotaguy



Join Date: Nov 2003
Location: Shepherdstown, WV
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 360
 Hi Speed Net Access Question

It took well over a month to get my DSL hooked up after I placed the order. They sent me two modems thinking I didn't have one. They wanted to send someone out to my house so they could charge me to check my system out. I declined that as my brother does that sort of stuff and said the problem was on their end. He called the customer service line and got the standard flip card crap, so he asked them to put their cheat cheat cards away and get him someone who knew what they were talking about. He explained the problem and after several weeks they finally found the problem was a switch at the local company. I called and got a customer service manager and explained the problem to which she said they are very busy and I shouldn't expect miracles. When I threatened to cancel my service, she then asked if I would like her to get that started to which my reply was "I guess I can expect the service to be shut off by next year sometimes and hung up." After some research, I sent a letter to headquarters and got an apology as well as a reduction in my bill. I still need to see if they are offering cable internet in my area yet. I think it they are, I would cancel phone and DSL.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 02-15-2005, 09:04 Post: 106145
AnnBrush



View my Photos

View my Photos  Pics
Join Date: Mar 2004
Location: Troy OH
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 461
 Hi Speed Net Access Question

I have DSL through Verizon. I ordered it through Dell when I bought a new computer. The response from verizon was great. I ordered the service through Dell, bought an external POTS splitter for the house (so I did not have to use 6578432687 filters). I got an email from Verizon a few days later with a service ready date. Few days after that the modem arrived from Verizon. Two days after that I reached my service ready date hooked everything up and it runs fine (Start to end was probably just over 2 weeks). I have never even spoken to Verizon. All in all a very positive experience. My connection is great and I have not been dropped once.

It's my observation that DSL technology is relativley new to phone companies. They are not used to being IT providors (usually your old dial-up ISP did that). DSL has technological limits (distance from the phone tel central office for example) so they are trying to come to grips with all the added tech time needed and the fact that the customer generally has no idea what is required to roll out DSL on a company wide basis. Plus their marketing departments make promises their tech guys cant deliver. Its a mess, but its new it will get better.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
Reply | Pop Up Window Reply | Add PhotoAdd Photo


Page [ 1 ] | 2 | | Next >>

Discussion Boards > Active Subjects > Messages as Posted > Survey Forum

Thread 105990 Filter by Poster:
AnnBrush 1 | AV8R 1 | beagle 1 | denwood 1 | greg_g 1 | Iowafun 2 | its_that_guy@yahoo.com 1 | JParker 1 | kubotaguy 1 | kyvette 1 |

 (advanced search)

Picture of the Day
Coachlarry

John Deere Gator - 1200A Bunker Rake Shudder under load
1200A Bunker Rake Shudder under load


Unanswered Questions

Belarus 825 - needs a new clut
Drain Cock
Need more hydraulic flow for s
HINOMOTO HB 501
Belarus 420A - Problems bleed

Active Subjects

460 Long hyd leak
460 axle
Key will not start engine
6x4 engine rebuild vsHarbor Fr
Things we say and what do they
The Plus and Minus of Ignoring
Looking to buy a New Pickup Tr
Need more hydraulic flow for s


Hot Topics

Tractor Category 1 2 3 Hitch s
Duerr hp 678 Chipper replaceme
Gator 620i gas in engine oil
KUBOTA Tractor Trouble Free Qu
Gator 6x4 Overheating problem
Duerr hp 678 Chipper Manual
Adjusting 7308 Pressure Relief
Long 460 hydraulic problem


Featured Suppliers

Mountain Creek Labradoodles
      MountainCreekLabradoodles.com





New Forums on Gun Sport Shooting and Hunting -- BarrelPoint.com  New Forums on Horses ManePoint.com
Talk Horses at ManePoint
Hunting + Gun Sports at BarrelPoint



Most Viewed

+ New Tractor Survey
+ Survey of Member Equipment Hours Brand Use etc
+ SURVEY Is the Primary use of Your Tractor Finish
+ How Far are you from your dealer
+ c-ya
+ Home Heating Oil and Propane Prices
+ What would you pick if you had to do it again
+ Survey Reliable beater trucks
+ Insurance Question on Small Tractor
+ Fuel Cost survey

Most Discussion

+ c-ya
+ New Tractor Survey
+ SURVEY Is the Primary use of
+ How Far are you from your deal
+ Survey of Member Equipment Hou
+ Fuel Cost survey
+ Insurance Question on Small Tr
+ Home Heating Oil and Propane P
+ Survey Reliable beater trucks
+ Tractor to dealer or not

Newest Topics

+ Which brand should I buy
+ A Question for Dennis
+ The UTILITY in CUT
+ Cool room Block house
+ Chain Sharpeners
+ c-ya
+ Temperatures for Area
+ 4 out of 5 neighbors
+ Pick ups with a dump bed
+ Pick ups with a dump bed
















Turbochargers for Tractors and Industrial Machines
Cab Glass for Tractors and Industrial Machines

Alternators for Tractors and Industrial Machines
Radiators for Tractors and Industrial Machines

Driveline Components for Tractors and Industrial Machines
Starter Motors for Tractors and Industrial Machines