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 08-24-1999, 00:00 Post: 7279
R biggs



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Bought a B7300 at a dealer 35 miles from my home .We have one 15 miles from my home but his price was higher. I stoped in his dealership to get oil, oil filter,trasmission filter,when he found out that I did not buy from him,he said to go to dealer that I bought tractor from. NIce guy! If your in Pa. stop in at GREENHILL FARMS 28361 Highway 77 Cambridge Springs, Pa. 16403 and see if you are treated like I was, good luck ask for LEIGH BOWES






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 08-24-1999, 00:00 Post: 7284
ben



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That is absolutely bad business practice! He should know the best way to get equipment sales is through parts and service. However, this can happen when you don't buy from from your local guy! How much higher was he? I hope you didn't sell him out for $100!!!






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 08-25-1999, 00:00 Post: 7292
Roger L.



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I will always pay extra to support the local shop. If local people won't support their own community merchants then who will?I just bought a set of Michelins for the cruiser and noticed that they were twenty bucks a tire more from the local merchantthan from his new competitor a mile farther down the road. I paid the extra and bought them from my regular dealer, butI did tell him that I noticed that the other guy was beating him handily on prices. I wasn't there, so really can't judge...but of course that won't stop me from at least making the attempt!! Smile Anyway, I'mnot so sure as you are that this other guy was entirely in the wrong. He did handle it poorly, but so far I can't even say whichof you owes the other an apology here. Roger Loving






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 08-25-1999, 00:00 Post: 7296
KeithD



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Hey fellas,I gotta disagree somewhat.I work just as hard for my money as the dealer does,and if I can save another 100-200 dollars you can net yer butt I will!! I just went through the same thing when I bought my grey Yanmar.The local dealer had two tractors on the lot that sat there for a year with nothing done to them and wanted 200.00 more than what I bought. I went back for a top link at my local dealer and she didn't want to sell me one....she made up every delay to try and make me go elsewhere.Now I want a landpride finish mower and she sells them, an attitude like that...guess what...she's not getting my business! Just not gonna happen!!!!My .02 cents Keithd






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 08-25-1999, 00:00 Post: 7304
Paul Bookbinder



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My father ran a hardware store for 35 years, and one thing he taught me is that the customer is always right. Many times I saw him go through a box of old parts, fuss for half an hour, and finally come up with a solution to the problem at hand, and then charge the guy a buck or 2. This made the customer happy, and brought a sense of pride and "job well done" to my father. Thats how I run my business, and thats the type of business I like to deal with. Sounds like Steve Carver is like this, my local dealer certainly is, and so is the local Cub Cadet dealer I went to last week to fix a flat tire on my ( obviously orange ) wheel, who did the job while I waited, at a fair price, and with a smile. Ego and attiude have no role in business - get your filters and oil elsewhere.My opinion.Paul






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 08-25-1999, 00:00 Post: 7306
Doug



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I assume that you are all in the US? America was built on a basis of free enterprise and competition, it always steams me to see people make decisions based on an essentially communistic, non-economic basis. If the dealer provides some extra service to warrant the higher price then that is fine but if you are paying $5 for a widget at dealer A and $10 for the exact same widget at dealer B you MUST buy from dealer A. To do otherwise goes against the free enterprise system and is similiar to welfare (also communistic) because you are rewarding someone for doing poorly....you need to reward the person that is running their business efficiently and wants repeat business and growth and is willing to work towards those goals. The decision should be based on economic reasons,ie: travel time, personal service, quality, etc. but not blindly based on the fact that they are in your community....you are doing them a disservice to reward them for having higher prices, anything else is short sighted. These are the pricipals that have made this country great and always improving rather than stagnant. If that dealer was not willing to accept that he didn't make the initial sale and didn't even want the sale of supplies he deserves to be out of business and he probably will be unless he changes his ways...he is of no service to me!!! Proud to be an American capatalist, Doug






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 08-25-1999, 00:00 Post: 7308
Dave



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Amen to that.






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 08-25-1999, 00:00 Post: 7315
mike



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Perfect example: I live in a small town and most of the busineses are family owned and located downtown. All major shopping malls and discount stores are 2hr drive away. The attitude with the owners was charge over-inflated prices because its too far to get it elsewhere. You could'nt even hold a conversation with any of them. It was like "We gotcha" attitude. Their reputation was well know to everybody and people HATED shopping downtown with business owners like that. Well guesswhat---Wal-Mart moved in just outside town. Paybacks are a b@#ch. Almost all downtown stores are going out of business. To me it was'nt the high prices. It was a combination of high prices and unfriendly attitude. I think we all like the sell person that calls us by name or at least acknowleges are presence with " I sir, can I help with want you are looking for?" The kind of people that go out of the their way to make you feel like you business is important to them. Thats the kind of places I will spend my money, EVERYTIME.






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 08-25-1999, 00:00 Post: 7319
ben



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I'm a parts man a JD dealership, and we believe we treat our customers better than the chains and other brands. And our customers tell us that. We treat every customer the same when they come in whether they bought from us or not. We're just glad to get whatever we can! However, it disturbs me that after providing the level of service and satisfaction that our customers expect, we still seem to lose sales to customers wanting to save $100 on a compact tractor. And I mean local customers!! Why are we $100 more? Because we carry a larger inventory of equipment, keep a larger supply of parts, keep longer hours, pay our people well so we can keep the experienced ones, etc, etc. And sometimes were higher because it cost us $100 to get the tractor shipped to us...and the other dealer forgot to figure it in the deal. Our owners run a very respectable business, I think, but customers need a local dealer that can service them. Is that worth a $100? $500?






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 08-25-1999, 00:00 Post: 7329
mike



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Ben, Sounds like you are doing things right. Providing a high level of service is first. Do not let it bother you if a guy goes somewhere else to save a few $. You are coming out way ahead by maintaining the business at present with service and customer satisfaction. Chances are the guy the goes down the road to save a few bucks will start crying when he has a warranty problem.I rather spend my money at a place like yours. Regards Mike






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Discussion Boards > Active Subjects > Messages as Posted > Other Tractor Brands Forum

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