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 10-03-2003, 08:21 Post: 65386
Blueman



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Now I'm mad..I bought this TC45D used, but still under warranty. The local NH EQUIPMENT (no tractors) dealer WON"t work on it. The closest NH Tractor dealer, after much arm twisting, will work on it, but obviously, won't "do as much" for me as one of their own customers. They want to charge me for any work, and THEN submit to NH for reimbursement. I only need them to look at the temperature guage, the tach started acting up, a couple small leaks, and the HST pedals are sticky. Maybe I should have gone GREEN!






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 10-03-2003, 08:48 Post: 65399
drcjv.



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 Boomer Warranty

Many Deere owners have complained about dealers on this board too. Many on the board also think that selecting the right dealer is just as important as selecting the right tractor. I'm not sure condeming a brand for the actions of one dealer is fair. I have read post on this board about bad dealers and great dealers for all of the big three. This is the main reason I did not take the cheapest price from a out of state dealer. Good luck with your tractor






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 10-03-2003, 08:54 Post: 65400
Blueman



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I was joking about going green, however, it always amazes me when ANY dealer, (car, trucks, tractors, etc.) does not go out of their way to try to GAIN a new customer. I will probably own this tractor for 20+ years, and the opportunity to sell me service, parts, attachments, etc., is obvious, at least to me, if not the local dealers....By the way, the TC45D has been great, I understand a few minor things are bound to happen.






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 10-03-2003, 08:54 Post: 65401
Chief



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Blueman, I can understand your frustration. Have you attempted to contact the New Holland corporate field rep in your area with this issue? As drcjv. said, sounds more like a dealer problem than a brand or model problem. It would seem to me that the dealer has a vested interest in addressing your warranty issues. Maybe a reminder from Corporate New Holland or the field rep will get them on the right track.






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 10-03-2003, 09:04 Post: 65404
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I haven't taken that step yet, as I used to be a zone mgr for FOMOCO, and hate having to "go beyond the dealer network". If it doesn't work out with the dealer, I will contact NH. What does anyone think the normal procedure for getting a tractor to a dealer for warranty work is, as far as transportation costs? I don't have a trailer large enough...






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 10-03-2003, 09:52 Post: 65409
Chief



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My John Deere dealer charges a $1.50 per loaded mile. I am sure this differs from area to area. Got any friends with a goose neck or heavy duty trialer?






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 10-03-2003, 10:04 Post: 65412
Blueman



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Yeah, but even friends need reimbursed for fuel, pizza and beer! By time I pay to get the tractor to the dealer for the few minor warranty items, I may as well do them myself! (Like changing the oil...here's a can of worms about to open...synthetic or regular? NH brand, or the best that Wally World or the local TSC has to offer?






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 10-03-2003, 10:16 Post: 65414
Chief



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For the most part. They are all good. I personally use John Deere 15W-40 Plus 50 primarily because I got it at a great price and buy in bulk. Wally World has various brands and types on sale from time to time such as Shell Rosmella T in both dino and synthetic or Mobil Delo or Delvac, they are as good as any. Synthetic might be a good option especially if you live in a very cold climate and/or keep your tractor outside. Make sure you buy a good quality oil filter; this is as important if not more so than a good oil. I stick with the John Deere filters on my 4410 and Fleetguard Stratapore filters on the Cummins.






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 10-03-2003, 10:28 Post: 65416
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 Boomer Warranty

I guess I'm spoiled. My NH dealer is great. Will pick up my tractor for $1 per mile, free hauling if warranty work is needed. Will send mechanic to the field for minor maintenance and repairs. NH called me 3 times to ask me how the new tractor was. I told them the gears tended to grind, so they called the dealer and he came out. Just "New and stiff", which turned out to be correct. The dealer called me 2 or 3 times just to ask me if everything was OK. Called me last winter for a super sale. Got a nice little plow for a song. Free donuts. Free delivery. If your dealer stiffs you, you can take comfort that NH is SERIOUS about customer satisfaction. My overall buying and ownership experience is A++.






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 10-03-2003, 10:32 Post: 65418
Blueman



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Thanks, Chief! I use Rotella sythetic (it's cheap, and I've hear good things about it) in my VW diesel. Someone yesterday suggested the Mobil 1 Delvac. I'll stick with NH filters, I normally stick with the mfr's for the filters. I have to keep the tractor in an unheated barn, so I want to stick with synthetics...since I live near Pittsburgh. I'm sure I'll be using the tractor this year to clear the snow off the driveway...just moved into a log home I've been building for 3+ years with 600' of driveway. I hope the rear blade I have is going to do the job this winter, no budget for anything else at this time. By the way, was on my way to buy a 4310 before I came across this deal.






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Discussion Boards > Active Subjects > Messages as Posted > New Holland Tractor Review Forum

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