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What to expect from a dealer

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delpi777
Join Date: Sep 2003
Posts: 5 Fayetteville, Georgia
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster

2003-09-15          63988


I have had several problems with my TC-33. Starting circuit blows fuses periodically. The right panel that includes the start switch has sheared of the embedded nuts on the forward portion so the front of the panel flops around, and I cannot engage the rear PTO. I bought the tractor and loader new about 15 months ago. The dealer delivered it.

Is it reasonable to expect the dealer to pick it up take it to his shop and do the warranty repairs or should I expect to pay a pickup and delivery fee?

Thanks,

Dave Davis

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What to expect from a dealer

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kwschumm
Join Date: Feb 2003
Posts: 5764 NW Oregon
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster  View my Photos  Pics

2003-09-15          63993


I think that mostly depends on the dealer. I've heard of it done four ways - some dealers have a policy of always doing this, some dealers have a policy to never do it, some do it on a case by case basis, and some do it if you negotiated it during your purchase. I'm not sure there is any "reasonable" position. Some dealers may sell at a lower price and they cut their overhead to do so, which means they would probably be less likely to provide free pickup and delivery. ....

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What to expect from a dealer

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Art White
Join Date: Jan 2000
Posts: 6898 Waterville New York
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster  View my Photos  Pics

2003-09-16          64001


Ken's answer is good by me as a dealer. My prefered way to sell is to have enough profit that I would give you a new shirt if perchance you might get yours dirty while doing a scheduled task. I like to have everything covered during warrantee, but that is me. When my wife bought a new car this summer after the negotioations for the car we went for oil changes and maintence during the warrantee. We do have people that want lower prices and I don't always give. All to often customers have told me how much they know which has later kicked me in the butt as I was the one who didn't provide for them. Ask them, look at some of my old posts for things to look or bargin for. ....

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