My experiance with New Holland: New Holland Tractor Prices  -- New Holland Tractors Discussion Forum and Review My experiance with New Holland: New Holland Tractor Prices -- New Holland Tractors Discussion Forum

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 07-20-2004, 15:16 Post: 91472
Michael526



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 My experiance with New Holland

I will begin my story with my newly purchased New Holland TZ24DA, fully equipped with Front End Loader, Mid Mount Mower, and Rotary Cutter, set to be delivered on Wednesday, June 30th, 2004. On that day, I get a phone call advising that the canopy is not in, so it won't be delivered until Thursday. On Thursday, I get a phone call advising the canopy was still not in, so the tractor will be delivered on Friday.

Friday afternoon, the tractor gets delivered. I question the salesman about the beat-up, rusted rotary mower, and he tells me that is the way they all are. I also notice some other problems, but don't waste my time complaining to the salesman who just told me all the brand new rotary mowers come beat up and rusted. When I pay $15,000 for new equipment, I expect that equipment to be and look somewhat new. The other problems immediately noticeable were the dented canopy, paint chipped away with rust on both loader arms, rear reflector decal ripped, loader instruction decal ripped, 1.2 hours on the tractor, and the rear traffic safety triangle missing, and only 1/4 of a tank of diesel. It would cost $10 to fill the tank with diesel, and they can't even fill it after I spent $15,000 with them.

The next morning, I take my tractor out to my property, run it for about 2 hours (after filling it with diesel), then turn it off to talk to a neighbor. One half hour later, I go to start the tractor and I get nothing. I make sure everything is in the right position, and still get nothing. I check everything I can check, and still get nothing. I re-read the manual, check the main fuse, and see that it is blown. I drive 17 miles to the nearest auto store, buy two $3 40amp fuses, then drive the 17 miles back. I replace the fuse, attempt to start the tractor, it lights up, but no start. Then that fuse blows also. Same thing with the second fuse I bought. It is now Saturday afternoon, and the dealer is closed. Luckily, when I originally stopped my tractor, I stopped it on my trailer, so I was at least able to transport it back home. This was Fourth of July weekend, so I had planned on working on my property all weekend, but so much for that.

I called the dealer to see if they would have any info on their answering machine about whether or not they would be open on Monday, July 5th, but they apparently can't afford a $10 answering machine as the phone just rang and rang. I got up at 7:30am on Monday morning to call them and see if they were open, and the phone just rang and rang, so apparently they were closed.

I get up 1 hour early on Tuesday morning so I can drop the tractor off at the dealer at 7:30am and still make it to work only a little late. As if I should have to be dealing with this after spending, once again, $15,000 on a brand new tractor. When I drop the tractor off, I ask to speak with a supervisor, but the salesman said he doesn't come in until 8-8:30. I rattle off to the salesman a list of all the problems I have with the tractor, and let him know I expect some changes.

At 4pm that day, I finally call the salesman as I have not heard from them and they close in 1 hour. He says he will check on it and call me back. At 4:30 he calls me back and tells me it’s ready. I go to pick it up, and all that was done was fix the short in the starter and put on the rear traffic safety triangle. I asked about the beat up rusted rotary cutter, and was told that he spoke with his supervisor, and was told that is just the way they come.

I asked him about the dented canopy, and he said the truck driver who delivered it to the dealer banged it when he was delivering it. I asked how that got to be my problem, but no answer. I then asked for 2 replacement 40amp fuses to cover the 2 that I bought, and was told they didn't have any. They apparently used the last one fixing my tractor. I accepted the fact that this dealer couldn't care less about customer service or whether or not this customer will ever do business with New Holland again or what this customer will tell others about this company, and I loaded my tractor onto my trailer. When I went to strap it down, I noticed my straps were missing. I asked for them, and they were retrieved from under the front seat of one of the employee’s cars. That didn't surprise me a bit.

Of course, this short letter can't come close to expressing my anger, frustration, and disappointment.

Since this email address is the only one I could find, I hope this will get passed to the appropriate people who actually care about the reputation of New Holland. Apparently, the dealer in Tallahassee, Fl, doesn't.

Also, When the tractor was delivered, I inquired on how to remove the front loader, as the salesman originally told me it could be removed in minutes. Both the salesman and mechanic now told me I would need a engine hoist type thing due to the weight of it. When I read the manual, it clearly shows how the front loader can be removed without a hoist, as it comes with a built in stand. Amazing how neither one of them knew that.

I emailed a copy of this letter to New Holland customer service over 2 weeks ago, asking that it get sent to the appropriate people (I can only find that 1 email address for anyone in the entire company), and I have yet to hear anything back from them.






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 07-20-2004, 15:27 Post: 91475
beagle

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 My experiance with New Holland

Sounds pretty painfull.

Kubota has a dealer satisfaction program. A survey is sent home about a month after the sale is complete. If New Holland has a program, it would give you another avenue to work through. You will find a common opinion of owners that when selecting a brand of tractor to go with, dealer selection is right at, or near the top of the list of considerations.

Hope you get the right ear at N-H. They build a fine tractor.






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 07-20-2004, 15:39 Post: 91476
Chief



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 My experiance with New Holland

Michael526, I can understand your frustration about your experience. I realize this is after the fact but your biggest mistake was to allow the dealer to unload that tractor and equipment off the truck. You should have immediately refused delivery and demanded your money back. If things started off this bad with the dealer and his equipment; it will NOT get any better down the road. Sorry to hear about your troubles and I sure hope you can get things worked out to your satisfaction. Anyone reading this post who may be considering buying a tractor or ANY flavor or color should heed this example and if it is not right at delivery; DO NOT allow them to unload it. REFUSE it and demand to have your money refunded. It is a good chance the dealer will not allow you a refund but at least you have prevented the dealer from dumping on you. In most states there is usually a cooling off period or grace period in which the dealer must allow you to return the machine. USE this provision in the law if it applies in your area. Find out BEFORE you buy. The old addage certainly applies here; "let the buy beware". Again sorry for your problems and hope you can resolve them.






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 07-20-2004, 18:50 Post: 91492
wbowhunt



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 My experiance with New Holland

I am truly sorry to hear of your problems, I would hate for you to be tainted towards New Holland, due to a lousy dealer, but I know the feeling. I think I have some infor on New Holland Customer service and dealer feed back. I will see if I can find it and get it back to you.
It makes you wonder how someone like that can stay in business. Or how long he has been in business.






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 07-20-2004, 19:38 Post: 91498
oneace

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 My experiance with New Holland

O.k. so your tractor had 1.2 hours on it. So what are we just supposed to push it around every where and never start it test the performance of it make sure all of the systems work properly? Buy a new car off the lot one time and tell me how many miles are on it. if your mower is a Bush Hog yes the come off the truck from the factory beat to hell. Also the dealer can not control how fast a part ships they are at the mercy of the shipping company's and when they say the piece will arrive. and also if you spent $15,000 on a tz with loader mmm and rotary mower you paid too much for some thing. The tractor mmm and loader go for about $11,000 at the most so you must have gotten the rotary cutter for $4000 man they really bit you in the ass on that one. Yes they should have replaced all of the torn and damaged decals and touched up the paint I would have been pissed about that one too. As far as the 1/4 tank of fuel if you would have asked they probably would have filled it we only put enough in it to keep it running for a few hours. I know you are mad but I think you need to look at some of the things your are mad at. Remember this is a tractor that every piece comes in an open crate and is assembled at the dealers. They are mot cars that come fully assembled and ready to drive off the lot. There are going to be dents and scratches no matter what brand you buy. I am sorry about your experience one of my goals IS 100% satisfaction but you live too far away for me to do any good for you. Move to PA and I will take care of evry thing. All in all I think you will be happy withthe tractor.






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 07-20-2004, 21:36 Post: 91510
Chief



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 My experiance with New Holland

Purchased my 4410 with 8.6 hours on it due to a buy and turn-in. No dents. A few scratches on the FEL but they were very professionally touched up before hand. Full tank of fuel. My tractor was washed and waxed when I went to pick it up. I metioned something about a bent bolt an spring on the MMM. Got all new hardward no charge. Also asked if the PTO shaft protective cover comes with the mid pto. Gave me one no charge. I asked about the one piece battery caps to address the out gassing or acid into the radiator. I recieved a dozen different sized one piece battery caps just to be sure I got the right one.....no charge. I get a discount on parts and so does anyone else I send to them. I am on a first name basis with the parts manager and consider him a good friend. ANYTIME I have a question, the service writer or one of the service techs are delighted to either come to the phone or return my call with the answer or disuss the question further to get to the right answer. Also gave me 4 coffee cups, half dozen hats, pens, notes pads, and even gave me a John Deere door mat. One coffee cup and a hat would have been great! ;o) When I order parts Ricky usually sends me a couple of calenders, pens, or note pads. I gladly and proudly display there logo on my machine and am more than happy to give a great reference and testimonial to anyone who asks. I purchased my machine from Hutson Ag and they treat me great and I would buy from them again. They come highly recommended. Just for the record, I did not buy my 4410 from this branch of Hutson Ag stores but this is how they treat me none the less. And as it should be. The point I am making here is; treat the customer right and send him out the door happy AND satisfied and he will bring your more business and then some. Treat them like crap and watch them take their business elsewhere. The salesman can work a few tricks to wash the cost of some things that need to be replaced or repaired up under his sale IF he is a good salesman and gives a hoot. The parts manager and service will work with the salesman if they have their preverbal poop together. Bottom line............a good dealer makes all the difference in the world. Whether you purchased the machine from him or not. It is not a good deal if it is not a good machine. The dealer can have a big influence on how the deal turns out.

If the story is as Michael526 says, the dealer did not do him right.






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 07-20-2004, 22:07 Post: 91518
wbowhunt



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 My experiance with New Holland

I have to agree with CHief on this one. I think that if the dealer had done a little extra or even tried to make an effort some of the little things ( Scratches , ding and dents ) may not have been a big deal. But when you get shrugged by the dealer on something that you have just spent alot of hard earned money on. It has tendancy to just tick you off that much more.






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 07-20-2004, 22:22 Post: 91521
kyvette

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 My experiance with New Holland

Michael536, I am sorry to hear about you negative experience. I recently purchased a TZ24DA with 60" MMM and have received excellent service, from the tractor and dealer. There are lemon laws in Kentucky dealing with vehicles, I don't know about tractors. I would suggest you contact your state Attorney General's office and also your Better Business Burea (spelling). Maybe you can get some assistance in dealing with the NH dealer.
Oneace, I believe you are off on your pricing, maybe you are looking at cost for NH employees. I paid $10.5K for my TZ24DA with 60"MMM. I just checked and Tarheel Tractor lists a TZ18DA with 60" MMM for $10.2K and Corriher lists a TZ18 with 54" MMM for $9.4K.

Good luck Michael with your tractor. Please don't let this one instance sour you on NH.






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 07-20-2004, 22:37 Post: 91523
AV8R



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 My experiance with New Holland

My BX2230 also came with .8 hours on the meter. A small amount of time is normal on a new tractor, just like a new car with a few miles. I also had some minor flaws in FEL paint and a dripping hydraulic line, both quickly fixed by me and the delivering salesman. The one thing he couldn't fix was the "bagged out bushing" on the FEL mount (see website). After I didn't accept the lame excuses, he got another ordered and it eventually was delivered to me where the salesman and I replaced it.

I have been satisfied with my dealer and would recomend them to a friend. It must be said that they all need to be watched and called on their shortcommings, with tact. Usually there are no problems, but like Cheif said, I would never had accepted the delivery if not happy with what was being delivered. BTW it took 12 hours to burn the first tank of fuel off.






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 07-21-2004, 07:21 Post: 91535
kubotaguy



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 My experiance with New Holland

I'll jump on the bandwagon and agree with Chief on this one. If I buy something new, I expect it to be new. My tractor was in mint condition when I went to pick it up, washed and waxed with a full tank of fuel. I wouldn't expect to ask for fuel, that is one of the few perks that set a good dealer from a bad dealer as well as other things such as responsiveness and genuine concern when there is a problem. All the implements I received were in excellent condition with no rust or dents visible. I wouldn't expect a dealer to do business with a company that is going to ship beat up implements to sell. Bottom line is don't accept it unless it is perfect. I almost canceled my deal because the manuals to the mower and FEL were lost, but he showed me the form where he ordered new ones which I recieved in the mail 2 days later.






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Discussion Boards > Active Subjects > Messages as Posted > New Holland Tractor Prices Forum

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