Problems with Service: Kubota Review  -- Kubota Tractors Discussion Forum and Review Problems with Service: Kubota Review -- Kubota Tractors Discussion Forum

  parts   |   manuals   |   discussion   |   photos   |   podcast   |   reviews   |   specs   |   dealers   |   classifieds   |   contact   |   faq   |   myProfile   |   home          Login Now | Sign Up


FAQ:   What is a tractor?

Forum Index

Kubota Tractors
  Kubota News
  Kubota Price
  Kubota Review
John Deere Tractors
  John Deere News
  John Deere Price
  John Deere Review
New Holland Tractors
  New Holland Tractor Price
  New Holland Tractor Revie
Other Tractor Brands
  Articulated Tractors
  Belarus
  Bobcat Tractors
  Case
  Cub Cadet
  Hinomoto
  Kioti Tractor
  Long
  Massey Ferguson
  Mitsubishi
  Other Tractor Brands
  Other Tractor News
  Shibaura
  Yanmar Tractors
Lawn and Garden Tractors
  Craftsman
  Cub Cadet Garden
  John Deere Garden
  Kubota Lawn Garden
  Other Garden Tractors
  Simplicity
  Toro Wheelhorse
  Ventrac Lawn Tractors
Antique Tractors
  Allis Chalmers
  Case David Brown
  Farmall IHC
  Ford
  Ford 9N 2N 8N
  Fordson
  Harry Ferguson
  John Deere Older
  Massey-Harris Ferguson
  Minneapolis Moline
  Oliver Cletrac Cockshutt
  Restoration
  Tractor Pulling
Tractor Attachments Implements 3ph
  Back Hoe
  Field Mowers Brush Cutter
  Grooming Mowers Finish Mo
  Loaders
  Snowblowers / Snow Plows
  Tillers and Ploughs
  Tractor Implements
  Trenchers
  Wood Chippers 3PH
Tractor Maintenance
  Diesel Fuel Lubrication E
  Tractor Engine Repair Reb
  Tractor Tires
Utility ATV
  All Terrain Vehicles
  John Deere Gator
  Mule Utility Vehicles
General Tractor
  Farming Ranching Agricult
  Photo Contest
  Size Tractor Needed
  Tractor Projects
  Tractor Safety
  Welding
Chinese Tractors
  Jinma Farmpro Agracat
  NorTrac Tractors
  Other Chinese Tractors
Cars
  All Brands
  Audi VW
  BMW
  Car Tires and Maintenance
  Chrysler
  Exotic, Sports, Racing
  Ford Cars
  General Motors
  Honda
  Hyundai
  Mercedes
  News
  Nissan
  Subaru
  SUV and Trucks
  Toyota Cars
Trucks Trailers
  Chevy Pickup Trucks
  Dodge Pickup Trucks
  Ford Pickup Trucks
  Toyota Pickup Trucks
  Chevy Pickup Trucks
  Dodge Pickup Trucks
  Ford Pickup Trucks
  Toyota Pickup Trucks
Home Building
  Alternate Electric Energy
  Barns Pole Barns
  Buying Ranch Farm Acreage
  Carpentry
  Contractors
  Electric
  Excavation
  Moldings Finish Trim
  Other Home Building
  Pellet Stoves
  Plumbing
  Wood Stoves
Tools
  Electirc Power Tools
  Gas Power Tools
  Generators
  Shop Tools
  Techniques Howto
Landscape
  Flowers Shrubs Garden
  Golf Course Maintenance
  Irrigation Systems
  Landscape Design
  Landscape Lighting
  Landscape Maintenance
  Lawn, Turf, and Grass
  Vegetable Gardening
Construction
  Caterpillar
  Komatsu
  Wheel Loaders
Current Events Health Happiness
  Current Events
  Dogs and other Pets
  Electronics And Computers
  Food
  Health
  Just For Fun Off Topic
  Movies Music Games
  Personal Finance Investme
  Sports Outdoors
Tractorpoint Site
  Member Photos
  Site Members
  Website Operations Howto


New As Posted | Active Subjects



Click to Post a New Message!

Discussion Boards > Active Subjects > Messages as Posted > Kubota Review Forum

Page [ 1 ] |
Reply | Pop Up Window Reply | Add PhotoAdd Photo
 10-28-2006, 11:04 Post: 136383
Kendews



View my Photos

View my Photos  Pics
Join Date: Sep 2003
Location: New England
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 48

2
Filter by User
 Problems with Service

I've had repeated problems with getting my BX23 serviced. I've tried two different dealers in my area and both have been very unsatisfactory. Currently it's in for a hydro leak and in three weeks it hasn't been looked at. I'm wondering if this is a widespread problem or unique to my area, Northern Massachusetts.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-28-2006, 14:06 Post: 136385
earthwrks

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Dec 2003
Location: Home Office in Flat Rock, Michigan
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 3853

3
Filter by User
 Problems with Service

First call the mfg. and make them aware of the issues you are having. The mfg. may cal the dealer and give them a kick in the butt.

I have had situations where the dealer owner/technician/service manager just didn't want to take the initiative to get the prolem resolved. I'd start with the service manager, then if that doesn't work, the general manager then the owner. Sometime if you bought it somewhere else and they worked on it, the next dealer is very reluctant to maybe re-fix the other dealer's "fix" which they may not get paid for. That's when the mfg. district or regional managers get involved. And I always tell them I'm a member of TP and that raises eyebrows when thyy realize there is more than just a local audience reading this info.

When I problems with my Nw Holland early on NH offerd to buy it back and trade me into another machine no questions asked (they knew they were having problems, and it probabaly didn't hurt to mention my brother in law works at Ford of which NH is a part. Yep I'm a name dropper.)






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-28-2006, 18:52 Post: 136387
Art White



View my Photos

View my Photos  Pics
Join Date: Jan 2000
Location: Waterville New York
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 6850

2
Filter by User
 Problems with Service

NH has been owned by Fiat for a number of years now and have nothing to do with Ford at this time. I'd be all over my dealer to have it fixed.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-28-2006, 22:16 Post: 136393
Peters

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Feb 2002
Location: Northern AL
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 3034
 Problems with Service

I am not sure exactly what area of MA you are in but my experience in MA was that there was not many larger tractor dealers in the area no matter what the color.
If you are going to a dealer that did not sell the tractor often they will not provide you any quick service.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-29-2006, 06:50 Post: 136395
earthwrks

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Dec 2003
Location: Home Office in Flat Rock, Michigan
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 3853

3
Filter by User
 Problems with Service

Art I found this on the Buhler tratcor web site which supports your reply:

"In 1991 Fiat acquires 80% of Ford New Holland Inc., merges it with FiatGeotech and names the new company New Holland Geotech.
In 1993 Fiat Agri acquires the remaining shares from Ford and once again changes the name to simply New Holland. The terms of the acquisition require that the Ford name be eliminated from the tractors by January 1, 2000."

What I don't understand is in 2002 I got Ford Employee Discount on my "blue", which is "agricultural" (something in Ford's labor union agreement the dealer told me). My dealer told me that if I bought "yellow" or "construction" then I could not get the discount since that part of NH is/was not or no longer part of Ford.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-29-2006, 19:59 Post: 136402
ejkessler



Join Date: Sep 2003
Location: Northern CT
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 95
 Problems with Service

I bought my bx22 from a dealer in central Ma (Williamsburg) 3 1/2 years ago. I would not go back. There is one dealer in Holyoke Ma. but I am not crazy about them either. I find it interesting in this day and age that some of these dealers aren't more accommodating. I moved from the midwest over fifteen years ago and I am still not used to the harshness overall. Western CT. has a dealer that I have been utilizing and has been great even though I did not buy the tractor from them. R&N in Torrington. It is definitely out of your way but may be worth it.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-30-2006, 11:37 Post: 136421
Kendews



View my Photos

View my Photos  Pics
Join Date: Sep 2003
Location: New England
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 48

2
Filter by User
 Problems with Service

Thanks for your suggestions. I don't think I would want to go over the dealer's head by contacting the Kubota while my baby is in the dealer's shop. Its not so much poor service as it is NO service. There seems to be a shortage of mechanics. I think also the fact that dealers are far and few between means that the demand works to their advantage






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-30-2006, 14:48 Post: 136425
earthwrks

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Dec 2003
Location: Home Office in Flat Rock, Michigan
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 3853

3
Filter by User
 Problems with Service

Kendrews: I have had to this several times and my dealer's service manager actually preferred that I contacted the mfg. for them. Reason being if they call the mfg. there is the appearance of impropreity i.e., the dealer is looking to make more money off warranty than he should. Therefore, by me (you) calling the mfg. the reply you will get will start from the top down not bottom up. All you have o do is get inside the head of the service manager--become the service manager if you will and lt him know that you are on his side---an it is YOU that will go to bat and deal with the mfg.. You will win him over so that he will want to do your work as if the mfg. says, "FIX IT!" then he knoiws he won't hear any bitchin' from upper mamangene tabout why the warranty claim was rejected AND the mfg. has already cleared the way for an easy claim---especially if another dealer has worked on it. You can pussy-foot around and pout but that will get you nowhere. Be proactive. Been there. Done that. And sold the t-shirt at the yard sale.

Anecdote: I used to work in the automotive industry in the enginnering division and close to warranty and service parts divisions for several US and foreign car makers. Years ago a local metro-Detroit GM car dealer wanted to keep his new paint-and-body shop busy. Things were slow. He found many, many (20-30) cars on his lot that had legitimate factory-done damage to them (rear doors as I recall). So being an enterprizing fellow, he fixed all the cars and submitted the claims to GM. GM rejected ALL of them on the basis that the claims were not intiated by the Customer, but by the Dealer. GM's stance on the matter was if the customer didn't complain about the damage---there was NO damage.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-30-2006, 20:30 Post: 136431
ihookem

TP Contributor

Join Date: Jul 2006
Location: Allenton, Wisconsin
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 49
 Problems with Service

I also had problems with some warranty work with my Kubota. I waited two weeks to have it fixed and then they did work on it That was not under warranty and charged me for it. They straightend the deck but I didn't know it was not right. Now I see one side of the deck is higher than the other side so they did not fix it they screwed it up. I never had such bad service. In the two weeks they said they were sorry and I said I understood during harvest time with big JD tracters broken down first things first, but when they stabbed me with a bill with work that I know was under warranty I won't be going back. I will not be buying my post hole digger or my bush hog from them and they lost more mney off bad and dishonest service than they made. Also, they are twice as expensive than King Cutter and other brands I can get anywhere, and they won't warranty their products anyway. I was open with them when I told them I got the tractor from Illinois but for the deal I got I am still way ahead. With the info I can get on these message boards I could have fixed it myself for cheaper.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
 10-30-2006, 22:23 Post: 136433
Art White



View my Photos

View my Photos  Pics
Join Date: Jan 2000
Location: Waterville New York
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 6850

2
Filter by User
 Problems with Service

I try not to speak out of line. From time to time dealers stay in touch with each other and offer discounts to the other dealers. We had good arrangements with the local IH truck dealer (navistar) even after the IH break-up.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us |
Reply | Pop Up Window Reply | Add PhotoAdd Photo


Page [ 1 ] |

Discussion Boards > Active Subjects > Messages as Posted > Kubota Review Forum

Thread 136383 Filter by Poster:
Art White 2 | earthwrks 3 | ejkessler 1 | ihookem 1 | Kendews 2 | Peters 1 |

 (advanced search)

Picture of the Day
cowrider

Belarus - Belarus 250as blowby
Belarus 250as blowby


Unanswered Questions

Shibaura SD2203 rear axle oil
Mitsubishi MX55
Gator HPX ignition module
SL 1643
Removing LHS rear wheel beari
Gear Grinding 1200A - primary
Replacing a friction diskwashe
Bolens k1502 mitsubishi K3 ove


Active Subjects

Big country 4x2 utility vehicl
Operation
lift cylinder for 3pt hitch wo
Still have jerk in hydro
Flatulent gifts human and dog
front mount snowblower
Hydraulics Won t Work
4210 ehydro codes


Hot Topics

NorTrac Tractor Quality Review
Case 446 hydraulic pump
Long 460 hydraulic problem
Jinma Tractor w transmission p
Flatulent gifts human and dog
Generator set up ideas wanted
6X4 Gator Sometimes Shudders
Roof VP75 Brush Mower Manual


Featured Suppliers

Mountain Creek Labradoodles
      MountainCreekLabradoodles.com





New Forums on Gun Sport Shooting and Hunting -- BarrelPoint.com  New Forums on Horses ManePoint.com
Talk Horses at ManePoint
Hunting + Gun Sports at BarrelPoint



Most Viewed

+ Kubota AT70s Rear Tine Tiller
+ Kubota HST GST Shuttle or Gear Transmission
+ Best Boom Mower for Kubota B2710 Tractor
+ Definition of Tractor Loader Breakout force
+ Kubota B3200 vs JD 2720
+ New Kubota L3240 First Look Review
+ Kubota Transmission Fluid SUDT
+ KUBOTA Tractor Trouble Free Quality
+ Kubota BX2230 VS kIOTI CK20HST
+ Replacement for Kubota Super UDT Hydraulic Fluid

Most Discussion

+ How to match Truck to Trailer
+ New Kubota L3240 First Look Re
+ Kubota Number 1 in Compact Tra
+ KUBOTA Tractor Trouble Free Qu
+ Source for after market produc
+ 3-Point Quick Hitch
+ B 7100 ST - Making the Leap
+ Kubota Transmission Fluid SUDT
+ Kubota vs John Deere Compact T
+ L3130HST vs JD4310Hydro HELP

Newest Topics

+ LOOKING FOR PERSONAL USE TRACTOR
+ 3 PT POSITIONDRAFT ICON NOTIFICATION
+ BX23S
+ Kubota B2301 vs Deere 2025R vs Mahindra Max24
+ 5040 shear on my PTO shaft
+ Kubota B7100 HST Flipped Will Not Move
+ Kubota b7100-hst
+ B2601 vs bx1800
+ 2000 B2710 I need a loader dealer wants over 4K an
+ Upgrading the Factory 145amp Alternator to 40 Amp
















Turbochargers for Tractors and Industrial Machines
Cab Glass for Tractors and Industrial Machines

Alternators for Tractors and Industrial Machines
Radiators for Tractors and Industrial Machines

Driveline Components for Tractors and Industrial Machines
Starter Motors for Tractors and Industrial Machines