Deere refusing to deal with tire scuffing problem: John Deere Review  -- John Deere Tractors Discussion Forum and Review Deere refusing to deal with tire scuffing problem: John Deere Review -- John Deere Tractors Discussion Forum

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Discussion Boards > Active Subjects > Messages as Posted > John Deere Review Forum

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 08-24-1999, 00:00 Post: 7283
Terry Weivoda



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 Deere refusing to deal with tire scuffing problem

I have been complaining to me dealer for some time now about the long debated problem with front tire scuffing on the 4200-4400 Deere tractors. My dealer advised me today that Deere is not going to make any changes on the tractors in operation. Deere plans a redesign for tractors in the future. When that will be me dealer was not certain. To me this is totally unacceptable. I think all of us who own these tractors should write a letter to Deere demanding a resolution to the problem with our tractors. We should not have to trade a low hour tractor on a new one next year to resolve this problem. Deere has an obligation to resolve this problem. Frankly, I am surprised that Deere is taking this position. I have purchased Deere garden and compact tractors dating back to the early 80s. They have always stood behing their products. I would appreciate any comments from 4000 owners who feel as strongly as I do about this problem.






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 08-25-1999, 00:00 Post: 7293
Roger L.



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 Deere refusing to deal with tire scuffing problem

I wonder if you would be better off to spend your money hiring a mechanical engineer to take a look at the systemand see what is wrong. Lots of times I think that these problems get tied up with politics at the factory, when just aboutany competent engineer could come up with a fix with a week's work. Then you could sell the solution either back to JD orto your fellow 4xxx owners. After all, this is simply steering geometry and is all well-known subject. You can even buy bookswritten on the subject....though they tend to be a bit tedious Smile How about it? Is this solution interesting to anyone? Roger Loving






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 08-25-1999, 00:00 Post: 7295
Keith



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 Deere refusing to deal with tire scuffing problem

But then, if you make mod's to a tractor's front end under warranty and have any problems whatsoever with the steering or frontend, the dealer is automatically going to blame the problem on the mod's. And the next thing is that JD will say you violated the warranty anyway, so they have no obligation to fix it. You can't win this one, at least while it is still under warranty!!






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 08-25-1999, 00:00 Post: 7298
Paul Levin



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 Deere refusing to deal with tire scuffing problem

I have a 4300 (less than 2 months old) and just let me know where to direct the letter to JD re scuffing. There is much to like about the tractor but it is clearly a first year product. Maybe a rushed first year product. I have way too many screws and bolts that show they have been torqued on and off before my dealer even started to add accessories and fix a leak. So far I'm not unhappy with this purchase, in fact I'm very pleased but I'm counting on JD to right issues as they come up (which so far is the case but only a hydro leak). Besides the scuffing, clearly the most serious, the issue with the hoses off the loader rubbing the tire is just not a good design (I've followed the thread), the dash does fog up (I've followed the thread). No problems with Hydro pedals on mine. But what else? Terry, just let me know best way you think to approach this. There is quite a history of experiences on this board. Has anyone had Deere acknowledge they follow what goes on here? Just curious.






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 08-25-1999, 00:00 Post: 7302
Roger L.



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 Deere refusing to deal with tire scuffing problem

If they don't get a satisfactory fix within the warranty period we can look into this. Sounds to me like you are trapped into"politics as usual". I do hope JD gets a fix together on this, but if they can't figure it out there is no need for you to give up onit. I'm sure we can come up with something suitable. Roger Loving






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 08-25-1999, 00:00 Post: 7333
droz



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 Deere refusing to deal with tire scuffing problem

I am sure John Deere knows the problem and would like to satisfy all its customers. The problem is, in this society, as soon as they mention they are aware of the problem and are striving to fix it, they leave themselves open for the lawyers and a class action suit. Better to deny and fix rather than lose $100 million dollars. Unfortunate but true.






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 08-26-1999, 00:00 Post: 7342
MichaelSnyder

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 Deere refusing to deal with tire scuffing problem

It is sooo sad that Droz is right...Just like the recent seatbelt latch issue in most import cars. Years went by before lawsuits/media forced a recall on the millions of existing vehicles on the road with this problem. Imagine how many people suffered loses, not knowing it was "possibly" due to this issue.






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 08-26-1999, 00:00 Post: 7350
Larry



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 Deere refusing to deal with tire scuffing problem

I have a 4100 and serious scuffing marks on my lawn, so I don't think the problem is limited to the 4200 - 4400 tractors. I don't know what the final answer will be but I am mowing slower in the turns and not turning nearly as sharp as I did. I have owned the tractor for less than two months and it has completely removed the grass in several areas where I have made sharp turns. My greatest concern with the 4100 is catching an overhanging limb with the ROPS and tipping over. After using a 318 for 5 years it may take me a while to adjust to the size of the 4100.






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 08-26-1999, 00:00 Post: 7357
Mike S.



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 Deere refusing to deal with tire scuffing problem

Because there have been several different ideas expressed here regarding what JD is doing or going to do (or not going to do) about the lawn scuffing issue of the 4xxx series of compact diesel tractors, I E-mailed JD and what follows is their reply, with nothing left out and nothing added. I have full confidence in my dealer, but contrary to the official JD reponse listed below, THIS ISSUE IS NOT A DEALER ISSUE. IF JD fails to own up to this flaw, it might very well be grounds for a class action litigation. I wonder IF this situation is convered under warranty in a "failed suitability for advertised purpose" scenario--I'm no attorney, but would appreciate hearing comments from others regarding their feelings about lawn scuffing being covered under warranty. JOHN DEERE'S RESPONSE:------------------------------------------------------Dear Sir:Thank you for contacting our website. As to your specific concern, yourdealer is your best source of information on any future fixes and designchanges of John Deere machines. If we can be of further assistance, please contact our CustomerCommunications Center at 1-800-537-8233. We are open Monday through Friday,8:00 AM to 7:00 PM, and Saturdays, 9:00 AM to 5:30 PM, Eastern StandardTime.Audrey






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 08-26-1999, 00:00 Post: 7358
Droz



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 Deere refusing to deal with tire scuffing problem

I also have a 4100 and am surprised to hear you have a scuffing problem. I know it has a very tight turning radius and with power steering it is easy to make quick sharp turns but I havn't noticed any scuffing. Do you have the turf tires?






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