Kubota Tractor Customer Service Issues: Kubota Review  -- Kubota Tractors Discussion Forum and Review Kubota Tractor Customer Service Issues: Kubota Review -- Kubota Tractors Discussion Forum

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 11-16-2014, 13:31 Post: 191441
retcol



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 Kubota Tractor Customer Service Issues

I thought the Kubota Corp. was a good company and put out a good product until I bought my Kubota Zero Turn Mower. Soon after I got it and with less than an hours time on it the mower began to drip oil. I felt it was a fault of manufacturing. The dealer wanted $80/hour to come and pick it up and deliver it again. I felt that since it was so new Kubota should pay for the cost of transporting. They refused. As a result I am unsure if I will ever buy another Kubota product.






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 11-16-2014, 19:48 Post: 191445
kthompson



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I think Kubota is a fine company but never had any reason to test them for never needed any warranty service. Having said that had issues with what I thought was another fine company sort of like yours and when I finally went to the company direct got it resolved. Then found out there was sickness with one of the owners of the local dealership was the issue there. The short story follow up with the owner of the dealership and if nothing there then move up the food chain to Kubota. Will surprise me if you don't get help. kt






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 11-18-2014, 08:16 Post: 191455
Art White



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One hour or 500 it makes no difference, I don't know of a manufacturer that pays for trucking on warrantee issues. Some updates might pay travel but it is rare to find. The dealer might but with reduced margins in the business even in the larger ag equipment the customer normally pays.

I'd look for a loose clamp on a line or center up to be sure of where the leak is coming from. To know what oil, hydraulic or engine would also help make determinations as to the problem as to if it is major or not. We have been called to pickup machines that just had excess oil dripping out from a sloppy fill and the delivery wash did not get it.






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 11-26-2014, 06:28 Post: 191509
retcol



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As a part of Quality Assurance I believe it should not be the customer's responsibility to underwrite the cost of paying for transportation when a problem existed at delivery.I don't like the attitude when the manufacture takes the attitude we will fix it later under warranty and let the customer bear the transportation cost.






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 11-26-2014, 08:18 Post: 191510
Art White



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We don't like it as a dealer either but it is a rare fix that any company that we sell for will pay for transportation. Years ago it was not as big of a cost compared to today for the trucking but times have changed. Even for a car or truck if the buyer deals tight some of the little things like these costs are harder to absorb.
We have been lucky as we are not the leaders to add this cost of ownership on the trucking in this area so many expect it.
It might be as little as a loose clamp that isn't part of the dealers assembly but the manufactuer. There might not even be a possible claim written to offset the time to fix.






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 11-27-2014, 12:38 Post: 191516
kthompson



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I know Art is a reasonable person and trust his info here. I have tried to think on my buying and service experiences and have always been the one to haul my equipment from lawnmower to tractor. Not large machines but I paid for the hauling home of my M6800 Kubota tractor and also my mini excavator and always have hauled my riding mowers period and my current one is as heavy as my small tractor. The tractor repairs I have had were none warranty so hauling was mine or to hire just common sense.

It seems reasonable to think by me, such would be discussed in the sales process.






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 11-28-2014, 06:39 Post: 191523
retcol



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If I have owned a piece of a equipment for awhile I feel it is my responsibility to transport the item back to the dealership. However, when there is a problem immediately after delivery I think it should be the manufacturer's responsibility to underwrite all costs.






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 11-28-2014, 09:01 Post: 191525
Murf

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Since we don't know what the source of the oil leak is, it's awfully hard to speculate on who's 'fault' it is.

As you say, it started after an hours running time, it's not unusual to have minor issues like yours only appear after a bit of a shake-down run.

I'm quite sure you, like most purchasers, would rather give the machine it's first hours running time rather than having the dealer use it first to test it out.

For all we know it's just a hose that isn't quite tight enough, or ano-ring that got pinched during assembly.


Best of luck.






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 11-28-2014, 17:35 Post: 191533
dtk1952



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Tractor dealers are like car dealers, some are better than others. My Kubota dealer offered to come pick up my tractor at no charge after a hydraulic line blew. This was on a used tractor that I bought from them. Instead I just had them give me the part and installed it myself, made for a quicker turn around. This same dealership, prior to changing ownership, was one of the worst dealerships that I had been around.






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 12-01-2014, 08:00 Post: 191550
kthompson



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Murf, did not chuckle out loud but I worked for a large equipment manufacturer for a few years. Over those years I was the inspector when the machine came off the assembly line and filed in where we load test the machine.

The reason for my chuckle was the directions called for easy operation during the break in period, while at the plant I ran them full throttle for over a half hour testing all systems,before it was load tested.

I agree, let me break in the machine. We also saw small oil leaks and such that really prove to be residue from the assembly and of course the blown hose that was defective. Never knew of a defective major component.

Back to Retcol, what has happened?






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Discussion Boards > Active Subjects > Messages as Posted > Kubota Review Forum

Thread 191441 Filter by Poster:
Art White 2 | dtk1952 2 | kthompson 3 | Murf 2 | retcol 3 | xperts 2 |




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