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They made all kinds of promises when I told them after a 2.5 hours drive to get there that time was of the absolute essence for me. 5 business days went by before they even told me there would be an 8 week wait for a Curtis cab. One week gone. So I got online and found Laurin, gave them the contact info, basically spoon fed them. When they hadn't contacted Laurin several days later, I emailed Laurin myself. Found out that Laurin had 2 cabs left in stock and that once those were gone, it was an 8 week wait for another of their cabs also, as it was with Curtis. Laurin had faxed this info to Gold Country days earlier, and they just ignored the oppportunity and never even gave me the choice as to whether to try and pursue one of the remaining cabs. They just gave up and figured there'd be an 8 week wait. That decision should have been up to ME, not made for me by them because they were too damn lazy to act quickly. So I pursued a direct negotiation with Laurin, got the cab all lined up, etc. Another 3 days go by, and the Laurin rep emails me that he's still waiting for the credit application from GC before anything can be finalized. Another week down the drain. But here's the ultimate customer service clincher: when I complained to one of the sons about their customer service (or lack thereof), his response was, "We'd rather not do business with someone if there are hard feelings. We'll send your deposit back." Huh?? I'm sorry but this attitude and empty promises are, to me, unethical. I work for a hospital and clinic, and handle all patient complaints. Where would my hospital/clinic be if we told every patient who complained to take a hike? I couldn't believe it, so I said fine, send my $5,000 back. Went to Reno, getting great service. Also, beware of the "female" salesperson in that office as she knows very little about tractors. I had done a great deal of research before I went in and knew many questions to ask. She just kept having to ask her sons the answers anyway. I went to GC because I had read good things about them on this and one other tractor forum. Ended up costing me almost 3 weeks in wasted time and alot of aggravation. I'd probably have my tractor already if I'd have just gone to Reno in the first place. I would like to spare other customers the same aggravation and dissappointment that I experienced.

Beware of Northern California Dealer
Kubota Tractors
Replies 9 Post by shonya

Prospective tractor buyers in northern California beware of Gold Country Kubota in Newcastle and Grass Valley. They were so dishonest and misleading that in spite of several weeks invested into the purchase of my tractor, I pulled my business and went to Reno where I'm getting honest service. I'd rather wait a few extra weeks than deal with an unethical dealer.

Beware of Northern California Dealer
Kubota Tractors
Replies 1 Post by shonya

Thanks everybody for your feedback. Your comments have been very helpful. Getting close to making a decision. Leaning toward Kubota 2710 now, still front blower. Definitely with cab. Any more tips related to snow and tractors are welcome!

New Tractor Snowblower To Buy
Snowblowers / Snow Plows
Replies 12 Post by shonya