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 08-30-2000, 21:45 Post: 19307
scott slavin



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 meeting john deere augusta

The John Deere TEAM has assembled some choice customers to discuss any changes with their current 4000 series line up. any comments or suggestions for the group?






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 08-30-2000, 22:31 Post: 19308
Mike S.



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Scott--I am deeply saddened that JD didn't invite me since my list is rather long AND JD used me as a field tester for one of their new 4400's over a year and a half ago--they just didn't tell me I was going to field test one of their very flawed tractors. JD should be told to do their own field testing and do a thorough job BEFORE bringing out any new tractors and SUBSTANTIALLY IMPROVE THEIR QUALITY CONTROL--there is NO excuse for the number of problems that some of us have experienced (or are continuing to experience) with our 4xxx tractors. After more than a year and a half, all of the bugs are still not out of my tractor. ALSO, JD should take an interest in their customers and create a chain of command similar to that of the auto industry so that complaints can be dealt with in an orderly fashion up through a corporate structure until the complaints are satisfied. Mike S.






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 08-30-2000, 23:57 Post: 19316
Roger L.



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OK Scott, you asked for thoughts. So here goes:
I'd better say right off that I'm not a tractor dealer, and don't have any affiliation with any brand. But I think tractors are great fun, and enjoy helping where I can. So for the past few years I've had the privilege of serving as a sort of informal "sounding board" for owners with tractor problems. Mostly this means a lot of e-mail correspondence from owners who are not happy with their machines. Many of these are first-time tractor owners. They are aware that they are novices, and aren't absolutely sure if they have a problem or not. And they are confused by the answers that they have been given at the dealership.
It isn't any secret that many of the problems this time have been JD 4000 series problems...But sooner or later every manufacturer is going to have similar problems, and can learn from JD's experience. The main complaint that I keep hearing is NOT that there are mechanical problems - the owners understand that new designs have problems. What they don't like is feeling that they are being ignored - this makes them angry. The company could benefit from having an honest and knowlegeable person that disgruntled owners could talk to.... A lot of time the owners would be happy if they just knew that their problem was treated seriously by the company. Better yet, maybe the customer's analysis of their problem could even have some value to the company. In my opinion, the company should be sending "thank you" letters for legitimate complaints.
The present policy of having the dealer as the only conduit for sending customer complaints to the parent company needs improvement. This is not a knock against the dealers; everyone is aware of the value of a knowledgeable third party.
Most people who talk to me have already talked to their dealer. Some have spoken to the manufacturer as well. After doing so, they still don't have the slightest idea if anyone believes that the problem is real...which means they don't know if anything can or will be done to fix it. In fact they still don't know if anything is going to happen at all. And they don't know when all of this may or may not happen....They can't even confirm that the dealer has talked to the manufacturer...and if he has, they have their doubts about what was conveyed. Many are dismayed that the dealer treats their problem like it has never been heard of before, when they know darn well from forums like this one that they have a common problem. At its worst, they may know that other dealers are fixing the problem with factory backing when their own dealer still doesn't believe that there is a problem.
Setting up better communication between the manufacturer, owner, and dealer should be simple. Making it interactive via a dedicated web site would be a modern and efficient way to do this. Customers want to feel proud of the products that they buy. This forum has shown that the customer may want to gripe a little, but he also wants to feel like his griping has made a change happen. He would like for his problem to lead to a solution. After all, it is the customer's company too.






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 00-00-0000, 00:00 Post: 19317
Mike S.



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A BIG AMEN to Roger Loving's eloquent comments. I tried to communicate this same idea in the previous posting, but it is very difficult to be so eloquent when you are so pissed about having wasted $20K of hard-earned money on a green tractor that, after more than a year and a half, has worked 100 percent correctly only 10 percent of the time and still needs more fixes that seem to take forever to get accomplished. It is my fervent hope that JD listens and creates a public relations position for a consumer affairs staff because JD gives the impression that they really don't care. Excellent thoughts, Roger. Mike S.






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 08-31-2000, 01:12 Post: 19318
Roger L.



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Eloquent! Well, well....thanks for the kind words, Mike....
And thanks even more for giving me a chance to present the idea in a shorter format:
I agree, $20K is a rotten deal for a tractor that works right only part of the time..
But what if the same price bought not only the tractor, but also an honest effort to make it better? Suppose the price also got you the ear of an advocate at the factory who could communicate ideas and fixes both ways....Plus the fun of being part of a group of people who are trying to build it better? I'm just old-fashioned enough to think that the deal just got a whole lot better for the customer and the factory both.
I think that such a consumer/designer interface would work for any brand of tractor, and it would be an advantage whether or not there are "teething problems" with any particular design.






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 08-31-2000, 06:25 Post: 19319
Terry Weivoda



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 meeting john deere augusta

Scott, How does a customer get his wishes for design changes to the TEAM in Augusta? I would welcome the opportunity to offer suggestions.






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 08-31-2000, 06:53 Post: 19321
scott slavin



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Thank you all for your responce in a short time frame but a simple answer to yur question on how to improva a 4000 series tractor.......Is through the dealer network.....and customer survey responces.
other suggestions are welcome.
scotty






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 08-31-2000, 08:59 Post: 19324
Roger L.



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Yes, the dealer network already exists and is the only way that the customer can have physical connection with the factory. What I am suggesting is an augmentation to the existing way of distributing information - not a replacement... A way of turning customer frustration into customer support. Two things that leave an impression on me are: the power of websites such as this one, and the fact that during the last year the traditional "customer to dealer to factory" communication could stand some improvement.
Policies that have worked fine for the dealer and local farmers for a century didn't suddenly jump into place fully grown. These things evolved. And the existing policies are not yet completely addressing the small acreage tractor owner's needs. What better place to try something new than with the new 4000 series? I think that there is an opportunity here.






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 08-31-2000, 10:32 Post: 19329
Doug Huebner



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 meeting john deere augusta

Even though I really like my 4300, I am very dissapointed in the level of quality and number of problems that I have had. [everything from a leaking PTO to a loader hydralic arm that broke off at the weld]. When I bought the JD, it was partly based on the expected quality of the machine. Perhaps the farm tractors fair better, but I have read a lot of complaints about the utility as well as the L&G tractors.

I think they need to improve a bit on their design [like a stronger connection for the loader hydraulics] and their quality control. The PTO leak and a massive leak in the back hoe were caused by damaged seals and o-rings, apparently at installation. Fortunately my dealer has been very accomodating - so perhaps some incentive from the comapny to the dealers would be useful for those who have non-responsive dealers. Like some car companies has new owners rate their dealers.






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 08-31-2000, 11:12 Post: 19331
Brad Sauter



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 meeting john deere augusta

Here's one for the team at Augusta. They lost a sale. I came real close to buying a 4300. I had a 6 year old Kubota B2150HSD that served me well all along. No problems, no breakdowns. I wanted a newer generation tractor so I looked at Blue, Orange and Green. Liked them all. I have a reputable JD dealer five miles from my place and Kubota 6 miles. I grew up with John Deere, always loved them. But there are tooooooo many quality problems with the 4xxx. And the HST drives very difficult compared to the others. Manager at the JD store was showing me a couple things on the 4300 and, lo and behold, they were broken or stuck. He apoligized and said the shop would fix them. Shook my confidence. I really like the tractor and the layout of the operation. Didn't like the feel of it and the quality. It's a shame. I bought a Kubota B2910HSD at my local dealer who is great. I decided that I didn't want to hassle with the problems of the JD. I feel sorry for all the guys that are experiencing problems and hope they get it taken care of. A tractor should be a fun workhorse, not a pain in the a$# and a constant source of frustation. I am also not saying all JD 4xxx are bad. They are some that will never give a lick of problem to the owners.






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Discussion Boards > Active Subjects > Messages as Posted > John Deere Review Forum

Thread 19307 Filter by Poster:
Al 1 | Anthony M. Parente 1 | Bird Senter 1 | Brad Sauter 1 | Dan McCarty 1 | Doug Huebner 1 | droz 1 | dsg 1 | Eddie Watkins 1 | Jack D 2 | Jeff 2 | keith daniels 1 | Kenneth W Spriggs 4 | Larry in MI. 1 | Mike S. 4 | Randy Eckard 1 | ridge runner 1 | Roger L. 7 | Ross 1 | scott slavin 4 | Terry Weivoda 1 |

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