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4 year warranty

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chipuren
Join Date: Jul 2003
Posts: 193 Arkansas
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2006-02-18          124760


Kioti has announced that all tractors sold from now on come standard with a 4 year warranty. 2 years full warranty and 2 years parts and labor on drivetrain (engine transmissioin, axles, etc for consumer users and 3 year (2 full 1 powertrane) for commercial and rental customers.



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ncrunch32
Join Date: Dec 2003
Posts: 762 Kingston, NY
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2006-02-18          124768


Great news - maybe JD, Kubota, and New Holland will follow suit since they all claim great reliability. Nice to know a company has faith in its product! ....


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wingwiper
Join Date: Jun 2004
Posts: 676
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2006-02-19          124777


Warranties can be very expensive, NOT because of product failure, but more tothefact tha are a lot of STUPID OWNERS out there and shicksters.
Dodge had the 3500 C+C and told people yup! you can put a 2-3 yard dump body on it andnot VOID the Warranty. Now the STUPID people step in, they put a 2-3 yard dump body on it, build the sides up and start hauling wet dirt, boulders etc and vastly exceed the GVWR and then when the suspensions break, and axel bearings are shot, they come in and demand Warranty Replacement.
Dodge had a 7 year 70,0000 Power Train Warranty that covered ALl INTERNAL PARTS of the engine, tranny, transfer case and drive shaft and axels. Now the KEY word was INTERNAL, we have been fighting with customers for years and the expense to bringvehicles in and then the BAD PR you get when you try to explain to a customer that the Radiator is NOT part of the Power Train or the Brake pads, or the Rotors etc etc.
Products can be reliable and Warranties will not make any difference to the reliability. Warranties if they are short, due however eliminate many many customer relation problems. Long Warranties will create some bad feelings.
JD offers an Extended Service contract and on my 4115, a 3 yr, 3000 hr extended warranty was going to be $1150. So JD could bury it in the price or I could pay for it and either way get the same results. Service Contracts have their coverages spelled out in pretty good detail and that saves alot of grief. We do have customers whoBuy Third Party Service Contracts where the Moon was promised but when it is time to pay for the work, the third Party denies coverage, Guess who gets to blame for that as ell? Yup! the dealer.... Not the third Party, but the Dealer. The dealer is usually DEMANDED by te customer to absorb the expense because their Third Party Service Contract said it was covered.
There are some Third Party Vendors who are calling OUR Customers and claiming they are representing Chrysler Corp, they are nNOT and it is the EWEST of Scams. The Internet has the Scams and so doesn'T real Life.
I suggest the Service Contract from the Proper manufacturer. ....


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wingwiper
Join Date: Jun 2004
Posts: 676
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2006-02-19          124778


KIA is a good example. You can warranty JUNK for 20 year sif you want but te resale value is still ZERO after you buy it, because every SMART person knows it is JUNK. They get ONE good TEST Result and they ride it to the hilt.
Go to a manufacturer's Dealership on any given day and ask to tour their Service Area and then look t what is in there for Service, not oil Changes and Preps, but REAL service. It is usually the cheap brands and older vehicles. The manugfacturing Process is far better than it ever was, they can catch errors with in a few vehicles on te assembly line now versus, whoops! 250,000 have been shipped and there is a problem with the drive shaft. That is a real rarity now.... Sure there are the Gas Cap recalls and the other SAFETY Rcalls, but Performance Related recalls are almost nil. Except for the Ford 6.0L Diesel....... smile... Gotta get a Cumins ....


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AV8R
Join Date: Oct 2003
Posts: 882 North Central Wisconsin
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2006-02-19          124779


"I can take a crap in a box and put a guarentee on it, but it's still a box of crap."
-Tommy Boy ....


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wingwiper
Join Date: Jun 2004
Posts: 676
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2006-02-19          124781


Yup! you are right.
Warranties are good for the first one or two years, preferrably two years, that way a consumerhas had the time to getout and work it and any adjustments, oversites etc are taken care of by the Warranty. After that, Service contract it.
Another BIG Complaint is RUST. Mopar/Jeep has a 5 year 60,000 mile RUST THRU WARRANTY. The warranty as any body who maes something will tell you is against MANUFACTURER DEFECTS and WORKMANSHIP, not what Salt can do to metal or other chemicals or rocks bouncing off the undercarriage. Yet epople beleive that if they see Rust, it HAS to be covered by warranty. Does anyone know if there is a RUST Proof Metal that is cheap enough to make cars out of? Galveneel or Galvanized metal will still rust just takes longer. Salt will raise Hell with Shiny Rims and NO WARRANTY is going to cover that. Yet they come in almost daily trying to collect on a warranty that was meant to warranty the workmanship of the product not the results when dipped in acid.
....


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Peters
Join Date: Feb 2002
Posts: 3034 Northern AL
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2006-02-19          124783


I don't think Kioti is backing their tractors due to the fact they are not as good as some. I talked with a Kioti dealer AL a few years back, not for a purchase and he claimed he had never had one of the DK's back and he sold about 40 per year. Kioti has control of all their parts, except the Perkins in the larger tractors. They are probably trying to establish themselves over the other new competition like Montana. ....


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oneace
Join Date: Mar 2004
Posts: 1490 south central pa
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2006-02-19          124789


Dodge needs the rust and paint warranty. Look back at the early 90's cars especially the white and then at the neons. paint was all ways coming of those. ....


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wingwiper
Join Date: Jun 2004
Posts: 676
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2006-02-20          124811


oneace

That was the Paint Process that they had changed to, it wasn't a metal or rust problem. That was not just with Chrysler Products, GM and Ford had the same problem.
The basis of what I was saying wasn't about how paint sticks to a electro treated metal but how people translate their warranty. Most do NOT think they only DEMAND. Dodge paid for the repainting of many of those vehicles if they had problems within the specified time and many got painted beyond the specified time.
I was merely pointing out that what a warranty actually covers and what people (who never read their warranty manuals) insist that the warranty covers is usually quite different. ....


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oneace
Join Date: Mar 2004
Posts: 1490 south central pa
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2006-02-20          124860


I know what you meant. I was just shooting off. I deal with warranty from many different companies. And hundreds of irate customers that don't believe that they did any thing wrong. It is all ways this piece of junk broke, all by it self I did not do any thing. When they should be saying I did not follow the guidlines and I broke it. ....


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ncrunch32
Join Date: Dec 2003
Posts: 762 Kingston, NY
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2006-02-20          124868


Wingwiper and Oneace - I believe you when you say that many "warranty" problems are the fault of the customer. But I also work for a large company and I know the transition we went through on our road to "profitability". We used to test for years to ensure that no (0) defects remained in the product. Now we scramble to rush things out to maintain a constant flow of new looking products to the consumer. We do this all for the short term quarterly results and executive bonuses. All business is this way now and you can't stay in business unless you sacrifice some quality to get things out quickly. So although I will defend my company, I am not so quick to assert that the majority of problems are due to the customer. ....


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wingwiper
Join Date: Jun 2004
Posts: 676
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2006-02-21          124882


ONEACE
Yup! I hear ya, I use to be a mgr of a Retail Electronics store and I remember one morning after Christmas this guy wanted to bring back an Intelivision Console, claimed it didn't work. I asked what was wrong and what he meant by it didn't work. He started yelling at me that it was pretty bad when you buy something and then on Christmas day it doesn't work. So I went over to my Video Wall and I commence to unpackage the product so I could hook it up and suddenly some water flowed from one of the Hand held control units. I looked at him and asked him, How did the water get inside of the unit? He tried to convince me that was the way he got it. I told him it was Impossible and really how did the water get in to it. He finally broke down and told me that he had it on the back porch for a few days with other gifts, to hide and it had rained. I told him sorry, no Refund today.
I almost NEVER had people just come in and say they had changed their minds, they ALWAYS tried to blame the product, blame me for selling it to them etc, always made up excuses. Same when it came to the Warranties. It never was Operator's Fault, ALWAYS the product's fault and YES! NCRUNCH, I hear you too, many companies are trying to impress their Stock Holders with Sales Gains and don't care about Repair percentage or Quality and that is why so much is coming from R.O.T. I agree. But I will also say that the bulk of comlaints I see in the Auto Industry is pretty much Operator, Yes! there are some problems but so many people hear of someone having a problem and then suddenly they have it too. OR "Shit man I have a 12000 mile bumper to bumper warranty, who cares if it breaks they'll fix it, let's go off roading." Jeep is the ONLY product that I know of that you can use as you see it being advertise and NOT void the warranty. Pickups are NOT made to do the Rubicon unless it is the NEW Power Wagon with locking front and rear differentials.
....


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Art White
Join Date: Jan 2000
Posts: 6898 Waterville New York
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2006-02-25          125112


I don't know that the major's will jump on and go with four years as it took years for them to equal the Kubota warrantee. I don't know that it will make that much difference either! We take it in the shins if the sales people and our delivery people aren't instructing the new owners how to operate the equipment properly. When the customers do come back they normally will fess up to errors they made in judgements as to what the equipment can do. We try to keep them away from damaging the equipment and it seems with many tractors we have to work to maintain contact with the customer as they have far less problems. We do have to say no once in a while but it probably isn't what I'd call a normal application. Often it is the manufacturer that is going to question as it would be a repeat problem and at that time it is adviseable to look for alternatives for the customer. Sometimes it's hard to get passed the few that do make a job hard. I still maintain that all brands are good, some are just better. The differences often don't show up till 3000 hours show up. ....


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Peters
Join Date: Feb 2002
Posts: 3034 Northern AL
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2006-02-25          125114


Art;
To put this in prospective 3000 hrs is equivalent to placing 120,000 miles to 150,000 hard miles on a car like a taxi.
OK in another post I recommended that you talk with the repair people specifically about one tractor models repair frequency. Which is what you are also saying another way. Naturally the differences after 3000 hrs on most home CUT users are a long time after purchase. In autos you question the taxi operators or hot shotters for the pickups. For CUT you need to question commercial operators, farmers, mechanics or honest dealer for CUT longevity.
The trouble is this needs to be model specific. The local dealer or operators may not really know as he may not seen enough tractors back with the high hours.
Like most CUT small farm operators, I will never see 3000 hrs. Does it really matter? I do like the idea of a 4 year waranty during the period I expect manufactures problems to surface on new models. ....


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Art White
Join Date: Jan 2000
Posts: 6898 Waterville New York
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2006-02-25          125135


Some might have more problems then others but within the first half year or 50 hours most all of the chassis problems have surfaced. After that we find that many of the parts sold or repairs are from mistakes. Little actually gets worn out for years. There are variations of the quality of material and machine work used to make it. Like for you to find a worn out Volvo engine in the junkyard! You will find them but not worn out. Their attention to detail means that you don't have to be toying with it or having to work on it to keep it running. I don't agree that it should be model specific in general! Their are companies that always cut the lines just a little close and would you want to buy a new model and to be caught with a major update from a manufacturing error! ....


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Chicken Little
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2006-04-01          127003


I've recently been introduce to Kioti and am considering opening a dealership. A couple thngs have come to my attention that concern me: 1) I've read that there is a pending lawsuit between Kioti and Kubota. Is this true? 2) What should I know about this product and do you think it wise to opn a dealership for this line? ....


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brokenarrow
Join Date: Jan 2004
Posts: 1288 Wisconsin
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2006-05-14          129353


Chiken little
How many kioti Assembly plants are there in this country?
That may be your answer? ....


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chipuren
Join Date: Jul 2003
Posts: 193 Arkansas
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2006-05-17          129467


Three. Wendell NC, MEXIA Texas and I don't know the western facilities location, only deal with these two. So far, warranty work on the Kiotis Ive sold (almost 3 years) is a couple hour meters on two CK20s in the first year. I don't think this 4 year warranty is going to cost them much, or have a huge impact on pricing long term. ....


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