Go BottomHow many of you bought from your local dealer
 | ltaafd
Join Date: Jul 2005 Posts: 12 Mid MI 
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2005-07-22 113765
How many of you bought from your local dealer? If not have you gotten service or parts there and is there any issues with service?
KC
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 | Iowafun
Join Date: Jul 2004 Posts: 955 Central Iowa 
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2005-07-22 113770
I bought from my local dealer. But I got quotes from several others within an hour or so drive to see where he was at. I then went back and told him I had better offers but that I wanted to give him another try since he was local and we should be doing long term business together for maintenance, etc. He came back and just beat the price I had in mind but hadn't stated. So it worked out for me.
The organization (part of a 9+ dealer network owned by one parent) then let me down by taking forever to get the tractor up from Missouri. I could have been there and back wit the tractor in 8 hours. It took them over 3 weeks. That sucked!
I'm close to the 50 hour service so we'll see what happens. ....
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| Tycasco
Join Date: Apr 2005 Posts: 4 Maryland
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2005-07-22 113780
I drove about 45 mins north to Pa. I went to two local dealers spent 10 to 15 minutesinside and not one saleman ask to help me so I left. I work out well though bought it May 2nd the day the 0% 3 yr deal started. ....
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 | kwschumm
Join Date: Feb 2003 Posts: 5764 NW Oregon 
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2005-07-22 113785
I shopped locally for Kubota, NH and JD. The Kubota dealer was the worst, they ignored me when I showed up on site and when I called for an appointment to talk to a sales guy they were very rude. The JD and NH guys were friendly and helpful. I ended up buying JD and have been pleased with the initial transaction and follow up service. ....
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| retcol
Join Date: Sep 2004 Posts: 109 Barron,wi
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2005-07-22 113788
I bought my Kubota tractor from my closest Kubota dealer. I was satisfied with the sales department but the service department leaves something to be desired. It seems like every question I ask they can't answer. As a result the next tractor is going to be a John Deere or New Holland where there is better service. The sale only lasts for ashort period but I have to interface with the service area much longer. ....
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 | Art White
Join Date: Jan 2000 Posts: 6898 Waterville New York
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2005-07-24 113837
As a muti-line dealer I will tell you that some of the lines the tech's know far more about do to the quality and the returns to the shop from more frequent problems. ....
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| retcol
Join Date: Sep 2004 Posts: 109 Barron,wi
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2005-07-24 113840
I agree in part what you are saying Art White. However, it is a case of customer service. If you don't know the answer be willing to ask someone who does know, look up the answer or contact the manufacturer in order to respond to the customer. ....
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| Gatorbait
Join Date: Jul 2005 Posts: 24 Michigan
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2005-07-28 114023
I tried to buy from my local dealer. He wanted 11.5k, I paid 10.8k & he refused to match it and told me "that's a long way to drive for service" I guess insinuating he would not service it if I bought it elsewhere. Guess what...he won't because after that, I'll drive the extra 20 miles and never set foot in his place again. ....
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 | jarndt
Join Date: Dec 2003 Posts: 351 Northern Virginia
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2005-07-29 114049
Bad customer service is a BIG pet peave with me. Good customer service is so easy to do, doesn't have to cost much, and has the potential to net higher revenues, yet it is so hard to find sometimes. It never fails to amaze me over how little some people are willing to give up a customer. It is almost always more expensive to attract a new customer than it is to retain an existing one, and it only takes one bad experience to drive one away. Case in point: I drive past a dealer every day on my way to and from work, but I go an additional 15 miles out of my way to another dealer because of the closer dealer's bad rep. A friend of mine had a very bad experience there (involving a $40,000+ sale). I'm not about to expose myself to that kind of potential, even if I'm only looking for someone to do routine PM service on a <$10,000 machine. ....
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 | kyvette
Join Date: Feb 2004 Posts: 194 Central Kentucky
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2005-07-29 114050
I purchased my NH locally about 18 miles away. The dealer performed warrenty work on a hydaulic leak. I also had the 50hr service performed by the dealer. So far I am satisfied with the dealer and his service department. ....
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| Art White
Join Date: Jan 2000 Posts: 6898 Waterville New York
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2005-08-01 114209
Retcol, you are absolutely right that there is no reason for the right answers not to be given. Sometimes it might just take longer to get to the right person to find them. ....
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| duke8444
Join Date: May 2005 Posts: 71 Bowling Green, KY 42103
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2005-08-05 114434
Here in south central Kentucky all dealers are represented and they are not all the same. My next tractor buy will be based on parts and service by the dealer-not tractor color. ....
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| 091755
Join Date: Jun 2004 Posts: 143 brantwood wisconsin
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2005-08-05 114442
Duke8444
I can not help you with Kentucky dealers. I live now
in N. Wisconsin and I know the dealers here. When
I bought my last tractor-a L3430Kubota MFWD Hydostatic
with a 62 inch front snowblower, I priced 6 dealers
of Kubota. I went back to the dealer that was 200 miles
away, the same one I bought my first Kubota from.
I decided to pick up the tractor myself. His price was
nearly $3000 less than any of the others. I am pretty
old school even though I am a retired dentist(only49).
I grew up on a farm where we did ALL service and repairs
and I do this with everything, be it snowmobile,4-wheelers,
equipment,my trucks, and my tractors. It does involve
having the tools, the manuals, and the time, but I like
doing it and I have the time. Today, I do not work my
tractors like we did when farming, so repairs are quite
rare, but maintenance still needs to be done. It is not
'brain surgery', but I realize in todays world not alot
of people want to deal with doing this stuff. I do.
doc ....
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| duke8444
Join Date: May 2005 Posts: 71 Bowling Green, KY 42103
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2005-08-05 114446
Doc,
I agree with you. I have repair and parts manuals. I repair everything myself because I like doing it and I am sure it is done right. When I go to a dealer for parts, I usually have the old part and the part number from the manual. The dealer gets the part, but the wait drives me crazy and since I work during their week hours I can only get to the dealer on Saturday the wait makes it worst.
Earl ....
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