Go BottomHOme Depot does not want to do anything after a cub cadet purchase
 | macsurvey
Join Date: Aug 2010 Posts: 7 Burnt Hills, N. Y. 
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2010-08-20 173318
:-( HOME DEPOT only wants to sell Cub Cadet, then not help you if something goes wrong with the product. I bought a LTX 1040 less than 3 months ago and have less than 5 hours on the machine. Today the machine inexplicably stopped as I was mowing the lawn. I finally found out thou the manual is not of much help, that the drive belt has come off. A call to Home Depot was a joke, they said I had to call Cub Cadet, the call to Cub Cadet was also a joke, they referred me to an equipment repair outfit nearby. Thou they were not open, my quess if they will charge me to come get the machine and put the belt on. WHY IS IT NOT UNDER WARRENTY? Why is it so difficult to talk to someone from Cub Cadet?
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 | Murf
Join Date: Dec 1999 Posts: 7249 Toronto Area, Ontario, Canada 
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2010-08-20 173320
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Well, first off, I don't recall seeing a small engine shop inside any Home Depots, so I'm
Not sure what you think they should do for you.
I do know if any product I've ever bought there needs warranty work it has to go to the manufacturer, Home Depot doesn't fix it, I can't see why a mower would be any different.
At any rate, I think you will find that 'Cub Cadet' is nothing more than one of a handful of well-known brands that are today nothing more than a different colored MTD mower. If that's the case it may as well be a Sears Craftsman mower. Check out the MTD website.
Your owners manual probably tells you who made it and also the warranty info.
Best of luck. ....
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| macsurvey
Join Date: Aug 2010 Posts: 7 Burnt Hills, N. Y.
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2010-08-20 173322
From the number of quotes you have my guess is you have nothing better to do and may think you know a little about everything.
Let me tell you this, if I buy a product from a store, I expect them to stand behing the sale, especially if it is a riding lawn mower, Cub Cadet with less than 5 hours use, the 6th time I am mowing the lawn. The drive belt inexplicaby comes off and so I first call Cub Cadet, that is a farce, if you don't believe me, try calling 1 877-282-8684. So then I call the place I bought it, Home Depot in Saratoga Springs, what do they say "we only sell them". etc. what a croch of s______.
But it is a sign of the times.
:-( ....
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 | kwschumm
Join Date: Feb 2003 Posts: 5764 NW Oregon
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2010-08-20 173326
The most Home Depot will do is replace DOA products. Any used product has to go to the manufacturer. AFAIK it's always been like that, they don't fix anything, that's always been the manufacturers job.
How do you know that it is not under warranty? Didn't the machine come with documentation that explained the warranty terms and a warranty claim procedure?
Good quality can still be bought but you need to go to a dealer that sells AND REPAIRS what they sell and be willing to pay for quality. They generally don't like comebacks and they generally do like to keep their reputation. HD doesn't care, they don't have to as long as people keep buying based on price.
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| macsurvey
Join Date: Aug 2010 Posts: 7 Burnt Hills, N. Y.
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2010-08-21 173333
You are so right, I made a mistake in buying from HOME DEPOT, it will not happen again. ....
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 | earthwrks
Join Date: Dec 2003 Posts: 3853 Home Office in Flat Rock, Michigan
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2010-08-22 173358
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** Moderator edited for content to remove personal attacks **
[snip] you have know clue who you're talking to about having time or knowledge.
Nearly all of us here are business owners, and/or are engineers, doctors or other professionals. Murf is THE highest educated here--[snip]. Murf doesn't have to toot his own horn, but I will. When Murf says something, you can take it to the bank [snip]
[snip]
And you came here seeking sympathy? [snip]
[snip] Who buys a TRACTOR from Home Depot? ....
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| macsurvey
Join Date: Aug 2010 Posts: 7 Burnt Hills, N. Y.
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2010-08-22 173359
One would even think that reply came from HomeDepot!
I do not need sympathy and know how to take care of business on my own.
My guess is that this is a bad forum, full of responders that should not be allowed. ....
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| kwschumm
Join Date: Feb 2003 Posts: 5764 NW Oregon
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2010-08-22 173360
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If you only want to hear from people who agree with your point of view then perhaps this is not where you want to be. Dissent is allowed here but members are expected to refrain from personal attacks.
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| Murf
Join Date: Dec 1999 Posts: 7249 Toronto Area, Ontario, Canada
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2010-08-23 173372
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Actually it's "posts" not "quotes" and if you'd clicked on my profile, you'd quickly see I have lots to do.
Thank you however for realizing that I do know a little about just about everything.
However if you had done a little research, and not just on my profile, before you bought that mower you would have realized, a) you bought a MTD mower with a pretty dress on, and b) Home Depot doesn't repair anything they sell, it all goes back to the manufacturer for repair, warranty or otherwise.
"Caveat emptor", Latin for "let the buyer beware". Do your research first, it saves a bunch of headaches later in most cases.
Best of luck. ....
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 | yooperpete
Join Date: Jan 2004 Posts: 1413 Northern Michigan 
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2010-08-23 173373
You will find that none of the Big Box stores will service anything. Likewise, if you go to Lowes and get a low end model John Deere tractor, the same thing will happen. It is not just a Cub Cadet/MTD thing. In many cases, the tractors are shipped in(partially assembled)locally and finish assembly work is done by a local dealer or service contractor. From my experience, these guys don't always set them up correctly, since they are paid very little to do the job, speed is everything. If a local dealer does the install, he is upset that your purchase point was the Box Store rather than his shop. The selling prices are supposed to be the same!
Most manufacturer's warranties don't include getting a flat tire nor a dislodged belt. If it ran 5 hours before the belt flew off, it would seem to suggest that it may not have been assembled incorrectly. If you put it back on again and it repeats the problem, something with the setup appears to be the problem.
If you describe the situation how/when the belt came off, we may be able to suggest what went wrong. Typically, if the belt came off as the PTO is started, the belt may have been too loose. If the belt in question is the one driving the blade spindles, a spring loaded tightener is supposed to maintain the correct tension. Sometimes grass clippings, a small tree branch, etc. lodges in there (packs up around the safety scrouding). I've also had something stuck underneath between one of the blades and the deck sides causing a belt to fly off when you started it up. If you wash the deck down frequently and/or the tightener hadn't been greased it may have seized up. These are just a couple of situations. We may be able to trouble shoot the problem.
I currently own 7 Cub Cadet riders, four of the oldest ones are about 30 years and the newest 3000 series model has about 35 hours on it. I kinda like them! ....
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| macsurvey
Join Date: Aug 2010 Posts: 7 Burnt Hills, N. Y.
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2010-08-23 173375
THANK YOU FOR YOUR CURTIOUS REPLY. TractorPoint.com posters need to know that I did not realize what this site was all about, only used it because it came up on a google search during my attempts to get in touch with Cub Cadet.
The belt that came off, is I believe the drive belt, directly under the seat and seemingly impossible to get at to put back on. I came off during a mowing operation, thou I don't know it may have been because I ran over a stick, all I remember is a noice like that of the blade consuming other than grass. The manual is to my mind, operative "to my mind" not very helpful, the diagrams are poor and I don't seem to see one for replacing or putting the drive belt back on, no picture or what ever.
With the last riding lawn mower I had, it cost me, as I recall $120 to pick up and deliver the mower after service to winterize. I thought if I could put the belt back on myself it would be the way to go, but I am not an expert on these matters, usually deferring to the place I bought the item from. Unfortunately my first go round with a big box store, I usually buy local from owner owned(?) hardware stores, etc.
Any help you can offer will obviously be greatly appreaciated. I may me reached via my email address, macsurvey1@aol.com
Regards,
Mac ....
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 | auerbach
Join Date: Sep 2007 Posts: 2168 West of Toronto
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2010-08-23 173377
I agree with the responses and understand your frustration especially on a product that's no easy to transport. But may I gently suggest that maybe the belt came off because belts stretch at first use, and maybe there was a requirement in the manual to check the tension. Or maybe the blades hit something and the belt was designed to come off or break to protect more costly parts. That's the main reason such equipment uses belts instead of gears that won't fail, stretch, or dislodge.
I'm sure that on second thought you don't expect HD to maintain (and include in their cost structure) a stable of technicians, shop equipment, and parts & tools to fix every blender, bathtub, bluetooth, bicycle, .... ....
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| Murf
Join Date: Dec 1999 Posts: 7249 Toronto Area, Ontario, Canada
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2010-08-23 173379
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The manual is to my mind, operative "to my mind" not very helpful, the diagrams are poor and I don't seem to see one for replacing or putting the drive belt back on, no picture or what ever. [/QUOTE]
Mac, I had a surf through the online manual for a similar model of Cub Cadet (the LT1042) and it shows nothing of how the belt is routed per se, it does show it a little in a section on changing the hydraulic fluid though.
It does however in the manual I read make this rather telling statement in the section titled "Changing The Transmission Drive Belt";
"NOTE: Several components must be removed and
special tools (i.e. air/impact wrench) used in order to
change the tractor’s transmission drive belt. See your
Cub Cadet dealer to have your drive belt replaced."
That is the entire section.
It appears from the image I have that (looking at the tractor from the underside) the drive belt goes almost completely around the motor pulley, then the right side of the belt goes around the left side of the nearest pulley (which appears to be a spring-loaded tensioner) then to the far right to a fixed pulley, then finally, down and around the transmission drive pulley which is beneath the cooling fan.
If you decide to tackle it, have a good look and see that none of the blades of the plastic) transmission cooling fan have been broken off.
Best of luck. ....
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 | kthompson
Join Date: Oct 2005 Posts: 5275 South Carolina
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2010-08-23 173385
There is a very slight chance they might have a decal showing the routing of the belt.
If you had always bought such equipment from the true lawnmower small engine dealer in the past and this is your first experience with the big box stores it is totally different. As one who found TP while looking for honest input before I bought a boom mower never left here. There are some very honest and helpful people here. Been that way for the few years I have been here. If you will do some searching here you will find other recent conversations on issues with mowers from the Big Box Stores and the value of good dealerships in regards to any and all equipment. I hope it works out well for you with service on the mower. ....
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| macsurvey
Join Date: Aug 2010 Posts: 7 Burnt Hills, N. Y.
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2010-08-23 173390
THANKS TO ALL, I HAVE DECIDED TO MEND FENCES AND GO TO THE SALES & SERVICE SHOP I SHOULD HAVE GONE TO IN THE FIRST PLACE
EMERICH SALES & SERVICE
CHARLTON, NY
THANKS TO ALL ....
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| auerbach
Join Date: Sep 2007 Posts: 2168 West of Toronto
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2010-10-11 174516
Glad to hear that, especially since Emerich is one of the oldest and most regular advertisers on this site, and it's through the support of these businesses that we get to communicate with each other so successfully. ....
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| ajagracat
Join Date: Jan 2011 Posts: 18 okla
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2011-03-27 177631
I have a 05 1040 cub cadet with 250 hrs. on it and it still runs like new,I take good care of it maintance .The only thing I have done is put a new drive belt on and had the carb. serviced. I use my leaf blower to blow the dirt off the deck and motor and entire mower then I wipe it down and cover it up in my shop.I also have a 08 1050 with 100 on it and the both look like new. BUT with that said you need to buy them from a cub cadet dealer .I bought mine at home depot but found out later to go to a dealer and you pbs. will be take care of.I have 3.5 acres of yard to mowe. ....
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