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 10-31-2007, 09:51 Post: 147585
DennisCTB

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I bought some supposedly premium firewood from MulchExpressUSA (aka MulchXpressUSA). Their delivery was prompt but that ends the good part. I am convinced that what they do is drop refuse containers off at Tree Service Companies, then the tree companies dump all their wood waste in the dumpster, then MulchExpressUSA sells it to dummies like me as firewood.

I sent them an email with the problems I have with their firewood service:

1) Short Quantity : after stacking I measure 2.16 cords of stacked low grade firewood not the 4 cords I ordered. I have many yards of waste but that does not count as firewood.

2) Grade/Quality: the wood is not Premium Firewood as advertised (tulip, birch even Pine as well as near rotten material)
"Quality Firewood Available While Mulch Express USA is best known for our quality mulch products, we are increasingly becoming well known for our firewood as well.Our firewood consists of a mix of hardwoods that are indigenous to the tri state areas. Primarily, species such as Oak, Hickory, Beech, and Cherry will make up a bulk of our firewood "

3)Excessive Waste Material -- I have many yards of debris to remove. I split 5 cords of wood last year myself so I have an idea of reasonable waste material, the amount of waste in the load I recieved from you is enormous by any standard. You certainly don't want to show my YouTube video to prospective customers on your website do you? I could tell the driver was embarrassed there was "so much debris" after he dropped the load, he offered "I don't know why they do that (have all that
debris)".

Hopefully they will make an adjustment on this. If you want to laugh ( or be depressed in my case So Sad))take a look at the video of the debris that they called firewood in the link to YouTube below.






Link:   MulchXpressUSA Firewood Review 

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 10-31-2007, 10:30 Post: 147590
Murf

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Dennis, I like your approach to it if nothing else.

BTW, I even noticed that the dog walked away from the pile at the end, if a Lab can't even find a stick to chew in that mess I don't think there's much firewood, that's for sure. Wink yeah right

Keep us posted on what they do about it.

Best of luck.






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 10-31-2007, 10:52 Post: 147591
DennisCTB

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Thanks Murf!

I should have known better, I usually want to physically see the wood before I buy, but if you look at their web site they are clear in a couple of the right areas:

1) Wood-- Premium hardwoods, even specifying the type of wood

2) Cord Measurement -- They clearly state the difference between a face cord and a real cord 4x4x8 and indicate the cords they sell are the latter.

Yeah I know can't believe what you read on the web.

I had the kids work on stacking the wood last Sunday. It was fun for them because you actually were "playing hide and seek" to find the firewood in the refuse pile they dumped. We were thinking man we are good, we stacked that 4 cords in no time! Until I measured the pile and realized that besides the poor quality they only delivered half the wood I ordered.

They said they would get back to me today with what sort of adjustment they can make. We'll see!

Dennis






Link:   MulchExpressUSA.com Firewood Review Video 

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 10-31-2007, 10:57 Post: 147592
kwschumm



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What a rip. If you were nearby I'd give you a dozen cords worth of Noble fir. It is not great firewood but it's a lot better than that mess.






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 10-31-2007, 11:06 Post: 147593
DennisCTB

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Thanks Ken,

Could you UPS me a sample first Wink yeah right Just kidding!

But how is fir for stove use? Doesn't the sap cause too much creosote?

Dennis






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 10-31-2007, 11:26 Post: 147595
Murf

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Dennis, I don't know about Kens fir, but I burn a BIG pile of fir every year, mostly hemlock and pine slabs from our own saw operation, it burns quite well but the pine does snap and pop a lot due to the sap content, but clean if it's well seasoned, no creosote at all.

A modern stove doesn't burn wood, it burns the gas coming off the wood as it gets heated by the fire, the sap is the same, it gives off a very flammable gas which will quite readily burn clean given enough heat and oxygen.

As for the quantity etc., of what you had delivered, you might want to talk to the consumer affairs branch of your state commerce department, in most jurisdictions the weights & measures branch people take short changing customers quite seriously.

Best of luck.






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 10-31-2007, 11:40 Post: 147596
DennisCTB

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That is a good point!

This is the picture they have of what a typical delivery of wood looks like hmmmmm does not look familiar.

They also went to great pains to explain the cord measures as well as the higher BTU values of the better hardwoods they said they were selling as "Premium Wood"

(10/9/2010 MulchXpressUSA has removed the image but suffice it to say the picture was one of beautifully stack pristine oak, .....haha ha!)






Link:   MulchExpressUSA Cord Measurement 
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 10-31-2007, 13:50 Post: 147599
kthompson



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Dennis in South Carolina weigths and measurement fall under The State Dept of Agriculture. kt

Have a web tail that I may share in the next few days. Think mine is turning out well. But much more money. kt






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 10-31-2007, 13:51 Post: 147600
nosteiner4me



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Dennis.....Now thats a pile of mulch crap not firewood. Good luck with that one. Looks like bunch of kindling at best.






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 10-31-2007, 13:54 Post: 147601
kthompson



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Dennis, is it possible the driver picked up a load that was to be dumped and did? that was to be funny.

Could be that load was meant to be dumped and not sold. Could you have refused the load? How did you pay them? If by credit card get complaint filed quickly. kt






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Discussion Boards > Active Subjects > Messages as Posted > Home -- Wood Stoves Forum

Thread 147585 Filter by Poster:
AnnBrush 1 | bloggins 3 | candoarms 2 | DennisCTB 16 | earthwrks 2 | hardwood 1 | harvey 1 | kthompson 9 | kwschumm 3 | Larryj24 2 | Murf 4 | nosteiner4me 3 |




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