jPlan Sevice Interruption: Website Operations Howto  -- Tractorpoint Site Discussion Forum and Review jPlan Sevice Interruption: Website Operations Howto -- Tractorpoint Site Discussion Forum

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 06-06-2001, 12:28 Post: 28974
DennisCTB

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 jPlan Sevice Interruption

Beginning last week I began the migration of the jPlan site to a new Service provider, because of some new features that could of enhanced the CTB. However, the new Provider promised much more than they were able to deliver.Finally on Monday they decided that the CTB's volume was simply too much for them to handle.So at approximately 2PM Monday they shut jplan down totally and completely. I did not even have email access. This company would not accept phone calls, refused to give any explanation of their actions, and refused to let me get my system back from them.Finally last night after numerous emails to the owner of the service, I got them to allow me to copy my data off of their system.jPlan is now back to our orignal provider who has provided very good support for the last three years. If any of you are WebMasters please stay away from CWIHosting.com, they are very scary people!Thanks for your continued patronage during and after this problem.Dennis






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 06-06-2001, 13:15 Post: 28977
Paul Fox



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 jPlan Sevice Interruption

I'm just glad yer back! I was starting to suffer from withdrawal symptoms...






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 06-06-2001, 15:42 Post: 28985
FarmerWannabe



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 jPlan Sevice Interruption

Glad to have the best tractor site around back up.
Having it down made me realize I'd pay for the great advice I get here.
Keep up the great work.






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 06-06-2001, 20:31 Post: 28996
James



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 jPlan Sevice Interruption

Boy am I glad your back. Thought I had done something wrong. Thank you for a great website. I have learned more here than anywhere else. Can't work without you.






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 06-06-2001, 21:09 Post: 29000
james mills



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 jPlan Sevice Interruption

thanks for the info on why this excellent forum was down for two or so days. keep up the good work and if i can help let me know.






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 06-06-2001, 22:25 Post: 29007
Bo McCarty THE BO-MAN



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 jPlan Sevice Interruption

This is a great service, thank you!
I have my site hosted by
http://www.amhosting.net/index.shtml
I get nothing from the mention but I get complete and total satisfaction from their services and each time I have had a question they have responded within minutes, yes minutes! Impressive.
I'm not asking you to switch, just passing on some info if needed by others.
Thanks again!
Bo






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 06-07-2001, 07:38 Post: 29016
TomG

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 jPlan Sevice Interruption

Dennis: Sounds like it was a nightmare for you. I've encountered an attitude, mostly among former IBM mainframe system types. The attitude goes something like: 'We own the computer, and if it's in the computer, we own that too.' Fortunately, this and related attitudes have become pieces of history. Too bad you seemed to have stumbled over a dinosaur. Happy the site got rescued.






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 06-07-2001, 09:50 Post: 29021
Russ DenBleyker



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 jPlan Sevice Interruption

Probably not a former IBM mainframe system type. A former IBM mainframe system person would know how to put together a system that works. It was probably a SUV driving, bicycle riding, cell phone using Yuppie fresh out of college who thinks he knows 50 times more about information technology than he actually does trying to create his first real world system and failing badly.






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 06-07-2001, 12:23 Post: 29028
DennisCTB

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 jPlan Sevice Interruption

The following is only for those masochists that want to hear the "rest of the stoy"....
+++++++++++++++++++++++++++++++++++++++++++++

I wanted to move to a Java Server Page (JSP) provider because in my day job as a consultant I use JSP Olap and RDB data sources, and I was tired of switching modes, and found it easier to build in JSP than PERL.

So I obsessed over where to host, knowing the risks.

Read alot of bad reviews on CWI, but thought the sales rep sounded knowledgeable, more than most. Liked all the stuff I got for small bucks..... Private JVM etc.

I signed up May 19th, shadowed my site using a fixed IP starting last Wed. Then moved the DNS Friday. Lots of problems no www.jplan.com just jplan.com, out of space errors in cgi-bin. ....

Then on Monday my high volume day, they shut down my site at 2PM, No notice, nothing. I called and called, sorry no one can tell you why! But you'll be getting an email in fact its on its way now.

Well next day I get the email. Under Terms of Service you are using too much resource, therefore we have removed all of your access to jplan.com completely. You can't get your files, you can't even do a domain name change. What you need is a dedicated server.

Dozens of emails later I finally get them to allow me to telnet in. So Now I have been down for 30 hours. But they have taken my file write permsissions away and my mySQLdump persmissions away, so I beg for them via email, and wait, finally I get mySQL back but no write permissions, I have to hack by redirecting output to a pre existing file then FTP'ing the heck out of there.

Well I got my mySql stuff out of there it is up running much quicker at my old host. Goodbye CWI

Only problem my current host will NOT do JSP, only on a `dedicated server.

The reason I consider CWI's behavior as potentially criminal is that they advertised Unlimited Transfer .... then if the customer uses transfer above nominal, they claim a Terms of Service violation, that you are using too much of the CPU, but with no measurement given. They then pocket the setup fee and the first month, and you are sent packing. If you are just a novice with a couple of pages on your site, they keep you.

The CWI outfit is also very scam like because they show photos of a massive data center that does not seem to exist, they also give themselves grand titles like CEO@CWI CTO@CWI. I am convinced that the delay in responding to system problems coincides with getting out of their high school classes.

After putting in over 40 hours of transfer work it certainly felt awful to be treated so poorly, and to have been dupped so easily.

Have to be careful out there.,br>
Dennis







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 06-08-2001, 12:06 Post: 29056
TomG

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 jPlan Sevice Interruption

You're probably right Russ. Your type dinosaurs are probably alive and well while mine are mostly retired. I intended my comment to be more about bureaucratization of the systems function during the late 70's and 80's. After I left an academic environment and the management of my own data, I suffered through years of a public sector IBM 370 and 4381 environment. Systems asserted responsibility for management and control of everything to do with computing. Dozens of research data sets were lost or corrupted that took $100,000's and 1,000's of person hours to develop. I never lost data or created resource a crisis on my own. The same department also spent millions constructing database systems that never worked but had to be used for decades. I suspect that I worked in a very bad environment and maybe I shouldn't generalize. I do agree that today there is a strong flavour of well-rewarded folks who really just can't do the work but still are allowed to carry on. I experienced much the same in the dying days of the 370/4381 environment. Fortunately, it's much harder to bureaucratize a tractor function, and harder to avoid seeing jobs that just aren't done right.






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Discussion Boards > Active Subjects > Messages as Posted > Website Operations Howto Forum

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