What do you think about this warranty problem?: New Holland Tractor Review  -- New Holland Tractors Discussion Forum and Review What do you think about this warranty problem?: New Holland Tractor Review -- New Holland Tractors Discussion Forum

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 10-14-2003, 07:50 Post: 66183
rjones



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 What do you think about this warranty problem?

i sure would appreciate you guys input on this.
when i bought my tractor (tc33d/7308FEL/bkhoe/boxblade)i bought it out of state, saved money on purchase price & sales tax. that was the good - now, the not so good. i've had few minor things i would have had done if it was local, and now, i've got a bad ignition switch. i'd also like to have FEL pressure chkd (seems wimpy). called local dealer to ask about warranty, he said he would "if i could get it to him." i don't have a way to do that. called the company i bought tractor from & they said they'd send me a replacement if i'd send them defective part. now i've got to buy tools, dismantle covers, get part to ups, etc... and i still don't get pressure in FEL chkd.
so, buy local, spend more money, get support, or buy online, save money, become a mechanic. i know this sounds "whiny" but i wish some of these local dealers would realize they could make just a little less at purchase time & they'd make it back up on warranty work & accessories bought.






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 10-14-2003, 08:04 Post: 66185
DennisCTB

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 What do you think about this warranty problem?

I think you stated it quite well with the exception about how your local dealer should have charged you less in the begining!

The reason you can get a BETTER price from a remote dealer is because they are selling on Price alone not SERVICE. The remote dealer knows he can sell into other dealers regions at close to cost because any dollar he gets out of someone elses region is new found money that he never would have had.

Sounds reasonable that you either trailer it to the dealer on your trailer or pay to haul it there. Quite honestly, the local dealer to me is only 18 miles from my house, but he charges $75 to pick it up, and he will not throw it in with the purchase. While another dealer 50 miles away is marginally better on price and offers free pickup for service. So most of us here deal with the guy 50 miles away.

So it all depends, each of them is a little different, but dealers that are across the country from you have to have very long arms to help, or like you say, you become the mechanic an enjoy somewhat less your 36 month warranty.

Dennis
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 10-14-2003, 08:43 Post: 66188
kwschumm



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 What do you think about this warranty problem?

Dennis said it quite well. The local guy has to have a fully equipped service department, tools, spare parts inventory, and technicians on staff to provide service for all the equipment they sell PLUS all the equipment the out-of-state guys sell. There's quite a bit of overhead there to pay for.

The out of state guys have less overhead which is why their prices are lower. The only tractors they have to service are those they sell locally, which may be a fraction of their total sales. Less overhead equals lower prices, but often results in less satisfied customers.

I suppose if ALL dealers sold at rock bottom prices to out of state dealers it would level the playing field a bit but that's not the case now.

Pay 'em now or pay 'em later, you always end up paying. Perhaps you can pay them to transport it in the near term and keep your eyes open for a good transport trailer deal in the long term. Of course you'll need a vehicle capable of towing it.

For my money I paid a bit extra to buy from a local dealer and I think it was money well spent. It's like a security blanket.






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 10-14-2003, 10:22 Post: 66200
Murf

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 What do you think about this warranty problem?

This sort of sounds like a problem we had here in Ontario.

One dealer in a VERY rural location spent a LOT of money advertising, even listed prices, a real taboo here, even wen't so far a sto hire a travelling salesman to call on 'trade' customers, golf courses, landscapers, municipalities, etc.

The 'hook' was he knew that the machines he sold had to be warrantied, but because of his location not many of the machines he sold would actually be back to his shop for 'nuisance' repairs, while the machines he sold to institutions, big companies, municipalities, etc., would provide him a good parts volume and they would either fix it themselves, or he would send a mechanic in a service truck. He discovered that this way he only had to have one mechanic in the shop, but could charge extra for warranty work on-site.

The other dealers were furious that sales were being lost to a dealer that was sometimes 250 miles away from the client.

Eventually the manufacturer sat the dealer down and told him to stop his 'unethical sales practices'. He switched from selling one kind of orange paint to selling the other brand of orange paint and then REALLY beat the other dealers up on price.

Best of luck.






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 10-14-2003, 10:30 Post: 66202
AC5ZO

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 What do you think about this warranty problem?

If you are not inclined to service your equipment, then you are pretty much going to have to work with the dealer.

You can buy a trailer for about $1500 or so that will carry your TC33. You can rent a trailer for a day. You can pay the dealer if he will pick it up. You can pay someone like a towing shop with a flatbed to move your tractor. You might even be able to talk a friend with a trailer to loan you the use of it or move it for you. I loaned my trailer to a friend to move his tractor in exchange for his help on a project at my home.

I used to be a dealer (Allis Chalmers, New Holland) and it was not part of my business to do charity work. The local dealer is obligated to do the warranty work as part of having his franchise. He should not be expected to offer service (transportation) that will not be reimbursed by the claim that he must make to NH for the warranty work. Even if you bought the tractor locally, there is no guarantee that transportation will be free unless you negotiate it up front.

As far as the out of state dealer is concerned, what is wrong with him asking for the old part? He may need that for the warranty claim, and it also helps him to make sure that he is not replacing a good part with a new one unnecessarily. If he sends you a part and you send him the old used part and it is not the problem, then it costs him as well as you, and he cannot recover those costs.

You saved money by buying out of state. Now, use some of those savings to pay for transportation to the dealer to get your tractor in top shape.






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 10-14-2003, 10:39 Post: 66203
Blueman



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 What do you think about this warranty problem?

If you look at other posts, I have had a similar problem, and my TC45D is being delivered back today. I had to pay $100 for pick up and delivery, not bad since the dealer is about 50 miles away. They wanted me to pay the warranty items, until they were reimbursed by NH. What a crock...don't they realize I will probably be a customer for life (I've got to believe tractor owners are a lot more loyal than car owners), and will continue to spend $$ at their dealership? Also, my ignition switch was acting up as well, I ended up just tightening the trim ring on it...not sure yet if that was all that was wrong...seems to be working now.






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 10-14-2003, 10:46 Post: 66205
AC5ZO

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 What do you think about this warranty problem?

Blue, asking you to pay for warranty work till NH reimburses them is not right. It may take them a while to get their money from NH, but that is a normal cost of doing business and having a dealership franchise. Transportation is another thing entirely.






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 10-14-2003, 13:00 Post: 66218
Art White



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 What do you think about this warranty problem?

It used to be a covered item as far as the parts and labor but times have changed. Many dealers, us included(unless prior buisness partner) do charge the customer until credit is recieved often 90 to 120 days after the work has been completed. Who says the company is going to pay the whole bill? How many mechanics make flat rate the first time or even the second time they do the job? Why should a dealer have to cash flow someones repair when they don't have there buisness. When "we" sell during the warrantee period we pay for trucking, we still have people that expect us to do the same when they bought elsewhere. You maybe the nicest person around, but the last fellow wearing your shoes thru the door wasn't.






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 10-14-2003, 13:44 Post: 66226
rjones



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 What do you think about this warranty problem?

guys, thanks for all the replies. sadly, since i don't post very much, i'm not a premimum member & can't read most of your post, but i did get the gist i think. i know my problem is one i created, so i'll have to live with it. i guess i just wanted to vent. hey, who needs an old ignition switch on a tractor anyway? man, that thing looks so good just sitting under the shed til i should be happy with that (Heee HEE) - i would post some pictures for all of you to see, but only premium members can do that! is this a bad day for me or what? Wheeeeeeeeeeee
it'll all be good. a lot of people don't have a tractor to have a problem with. i guess i should be more thankful.






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 10-14-2003, 13:56 Post: 66228
AC5ZO

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 What do you think about this warranty problem?

Art, I see your points. I haven't been involved like you are for a long time. I expect that the manufacturers are extending their reimbursement payments as long as they can get away with like a lot of other businesses.

I still would not feel good about paying for warranty repairs, but that is just me. I know that my dealer does not charge me for those repairs, but I expect that is part of the benefit of purchasing the tractor there.






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Discussion Boards > Active Subjects > Messages as Posted > New Holland Tractor Review Forum

Thread 66183 Filter by Poster:
AC5ZO 3 | Art White 2 | Blueman 2 | BountyHunter 1 | DennisCTB 1 | drcjv. 2 | kwschumm 2 | Murf 2 | pineridge7ranch 1 | rjones 4 | TomG 1 |




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