Not a good first impression on quality control!: New Holland Tractor Review  -- New Holland Tractors Discussion Forum and Review Not a good first impression on quality control!: New Holland Tractor Review -- New Holland Tractors Discussion Forum

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 08-30-2006, 22:57 Post: 133836
redrum



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 Not a good first impression on quality control!

Hi;

After much research of the compact tractors, and review of which dealer I feel the I will get the best support from, I bought a NH TZ25, FEL, MMM, and FM Snowblower.

Well it took a while for deliver because turf tires were on back order...

Anyhow, when I took delivery, I was concentrating more on operation, maintenance, etc, especially removal and attaching of attachments that I have never seen, like the snow blower.

Ok, here's the point. Later that night I realized that the finsh felt rough. I tried wax to no avail. I inspected closely and saw blue paint overspray on the entire tractor top surface, including the clear lenses, fenders, etc.

I plan on scratching and bangign the tractor up over the years, but I prefer to do it myself. I expect the finish to be fine on delivery.

My dealer agreed, but in their dealings, NH would not replace the tractor (with 1 hour on it), but would only replace every piece on the top of the tractor (yes, can you believe?. The issue is that they cannot sell the tractor that the parked next to the spray booth as "new" once it was "sold".

My dealer will do a good job replacing the parts. Even though I am ok with it, I just feel that it is wrong. They should load it back up and bring me a new one. I would not have liked an auto to come like that.

Anyhow, I have "owned" it for over a month, got it last week, and am waiting for my parts so that they can rip it apart and put it back together.

Look your tractors over very closely on delivery. If I had, I would have refised delivery...

Sorry so long...

RR






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 08-30-2006, 22:59 Post: 133837
redrum



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 Not a good first impression on quality control!

wow, sorry for the typos! it's late and I must be tired. You get the point though I hope!

RR






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 08-31-2006, 05:51 Post: 133838
wingwiper



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 Not a good first impression on quality control!

Redrum

You can go to you post and then CLICK EDIT under your name and correct whatever you want to.
Also DO NOT apologize for LONG POSTS, if people don't want to read the whole thing, they don't have to. Post what is on your mind.
You did a good thing with NH, QC will slip to New Lower levels if no one complains and raises Hell. You made sure that NH took their job as seriousily as you did when you earned the money to buy it. If you expect Quality, DEMAND it
Good job






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 08-31-2006, 15:40 Post: 133872
DenisS



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 Not a good first impression on quality control!

if you expect quality, buy orange






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 08-31-2006, 16:21 Post: 133873
SG8NUC



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 Not a good first impression on quality control!

that is why you did the research on the dealer, he is going to work with you.

DenisS
Read the post about buying filters for orange I call that quality at an overprice.






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 08-31-2006, 18:07 Post: 133874
earthwrks

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 Not a good first impression on quality control!

Call me jaded. I have my doubts the rough overspray happened at the factory. It is also likely that NH has told the dealer they're not covering it---but the dealer to make himeslf be the HERO in your eyes and not the ZERO that they are, has decided to quell you and take care of it themselves like they should, and not charge-back NH under warranty---regardless of what they have led you to believe (NH would reject it in a heartbeat anyway)

Don't be surprised if they use some naptha, lacquer thinner or mineral spirits or other solvent and try to wipe off the overspray, instead of replacing the parts. All they'll leave swirl marks in the process since they won't know what they're doing.

This type of paint has to be buffed and polished. And they wouldn't be painting them right next to the assembly area close enough to get over spray on them. Most likely the dealer is a fault---they were probably touching up another machine or part(s) while yours was being prepped----shoot if the techs are as incompetent as the ones I know (present company of "Oneace" excepted... if you are reading this Tony Laughing out loud) they probably laid the parts ON your tractor and sprayed them Laughing out loud. I've seen my dealer take expensive tractor engine cover panels and lay them FACE DOWN and STACKED next to the machine they're working on on dirty concrete. I saw my dealer remove mine ---drop it in front of me---pick it up and pretend it didn't hit the ground! The owner got an ass chewing by me. I had paint issues on my NH TC33D, but on the seat back. The ass--- service guy---you know the one: the dope head with just one brain cell left--- right in front of me takes a can of paint and sprays the seat back! Didn't even wipe off the dirt, didn't bother to cover anything. Man was I pissed. Get this: I have a 2005 NH skid steer (bobcat) that listed well over $45,000. Less than a year later the edges of nearly all the painted parts are rusting since the paint is peeling off. I hate chasing rust like this crap.






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 08-31-2006, 23:46 Post: 133883
Peters

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 Not a good first impression on quality control!

EW is probably right. The first thing that flashed in my mind was that the dealer was painting something near the tractor. I doubt the factory would touch up the tractor like that and the paint line is no where near the assembly area.

You can not remove paint from the plastic light lenses or the bonnet. Any solvent that will remove the acylic paint is going to attack the polycarbonate hood. I would watch the dealer pretty close.






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 09-01-2006, 08:56 Post: 133892
DenisS



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 Not a good first impression on quality control!

SG, I was just provoking some controversy, that's all

: )






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 09-01-2006, 09:09 Post: 133893
Art White



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 Not a good first impression on quality control!

For what you have it was done at the dealer or at a dealership. When they come in they are quite well broken down and there would not be a way to cover as described unassembled. Can a dealer watch all the employee's all the time? No better then our government can!






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 09-01-2006, 11:37 Post: 133904
Iowafun

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 Not a good first impression on quality control!

I agree with the guys that suspect the dealer. Typically, the unit's metal pieces show up at eth assembly line already painted. The plastic then goes on after the paint. Many manufacturers run the painted parts through an oven to fast dry the paint. The plastic parts typically don't like the oven. So I'd have to say it was probably done at the dealer.

Also, all the masking and such is expensive and time consuming for a manufacturer. So they like to paint before assembly.






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Discussion Boards > Active Subjects > Messages as Posted > New Holland Tractor Review Forum

Thread 133836 Filter by Poster:
agriman 1 | Art White 2 | brokenarrow 3 | DenisS 2 | earthwrks 5 | Iowafun 2 | oneace 1 | Peters 1 | redrum 6 | SG8NUC 1 | SURRYEQUIP 1 | wingwiper 2 | wny770 2 |




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