poor customer support: Kubota Review  -- Kubota Tractors Discussion Forum and Review poor customer support: Kubota Review -- Kubota Tractors Discussion Forum

  parts   |   manuals   |   discussion   |   photos   |   podcast   |   reviews   |   specs   |   dealers   |   classifieds   |   contact   |   faq   |   myProfile   |   home          Login Now | Sign Up


FAQ:   What is a tractor?

Forum Index
New As Posted | Active Subjects



www.emerichsales.com - New & Used Equipment
          View Tractors For Sale!


www.partsbynet.com - Lawn and Garden Equipment Parts


Bernardsville Landscape Lighting
Click to Post a New Message!

Discussion Boards > Active Subjects > Messages as Posted > Kubota Review Forum

Page [ 1 ] | 2 | 3 | | Next >>
Reply | Pop Up Window Reply | Add PhotoAdd Photo
 01-21-2004, 15:33 Post: 74645
grinder

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Oct 2003
Location: central Maine
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 677

8
Filter by User
 poor customer support

Kubota's customer support stinks.
I have e-mailed them twice with a
warranty question. What do I need to do
to register ? if anything?
Well the first e-mail was sent 11-11 03
I just recieved my response. "Call the
dealer and ask if they registered the sale."
I included all info with my e-mail ser.# mod. etc.
Don't you think they should have been able to
answer me? Took two months to tell me to call the dealer.
I am glad it wasn't something important. Maybe I should
of went green or blue.
"Perhaps this should be in the Hostile bin"






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 15:41 Post: 74646
AC5ZO

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Jul 2003
Location: Rio Rancho, NM 87144
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 928
 poor customer support

I imagine that it would have been difficult to handle your call any worse, but with respect to warranty...
In most instances you do not have to register to be covered by a standard warranty. It is good to register so that if there is a recall that they can notify you, but many people don't register to avoid spam lists and their warranty is still legally binding on the company. You should keep any documentation (bill of sale or delivery receipt) to show when you got it. When registering it is a good idea to read the Privacy Policy of the company.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 15:45 Post: 74648
kwschumm



View my Photos

View my Photos  Pics
Join Date: Feb 2003
Location: NW Oregon
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 5764

2
Filter by User
 poor customer support

It's pretty much useless to send emails to JD's customer support department too. They answer quickly, but the answer is always "call your dealer". They could save money by installing a "call your dealer" auto-responder and eliminate the customer service rep. As far as warranty goes, though, they sent me a letter and a hat thanking me for the purchase so I assume my tractor is registered. But AC5Z0 is right, you don't need to register to bind the warranty.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 15:54 Post: 74649
Murf

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Dec 1999
Location: Toronto Area, Ontario, Canada
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 7012
 poor customer support

Based on a bit of experience dealing with Kubota (see my pic. # 6) maybe I can offer the following pointers.

First and foremost, call the dealer, calmly & politely explain the situation/question/concern and ask what they can do to help.

If you're not happy with the response then ask to speak to the Area Rep., again politeness goes a LONG way, it's hard to turn down a pleasant person, but easy to hang up on a grump.

Finally, as a last resort, call (not email) the factory, it is hard to ignore a live person, email is a click away from the Recycle Bin.

Finally, as a bit of bargaining power, remember the following points;

- never lose your calm cool manner, let alone your temper.
- ask the person if they think the situation is fair.
- if they say yes, ask them if they would still think it's fair if it was THEIR machine.
- ask them if anyone else has this problem, if they say yes it's not just you, if they say no you may be able to catch them in a lie, which is more good leverage.
- call another dealer and ask them, some dealers are more willing to do things than others.


Best of luck.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 16:41 Post: 74652
grinder

TP Contributor

View my Photos

View my Photos  Pics
Join Date: Oct 2003
Location: central Maine
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 677

8
Filter by User
 poor customer support

What their e-mail said is," that if dealer registered the sale then I'm on file". I just thought that with my ser.#
and a few key strokes, and less than a minute of their time,
they would have tried to confirm it was indeed on file.
It's a poor business practice and a negative first contact
with a new customer.
I am not surprised just dissapointed.
When we have an occasion to bring our new Honda accord in
for anything,we get a call from the dealer and a survey from Honda asking if we were 100 % satisfied.
If the dealership gets anything less than all 5's on a scale of 1-5, they are somehow penalized.(according to the dealer)
Even GMC gets back to me in 24 hrs, on my 2001 piece of Junk!






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 17:13 Post: 74656
kwschumm



View my Photos

View my Photos  Pics
Join Date: Feb 2003
Location: NW Oregon
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 5764

2
Filter by User
 poor customer support

On the one occasion I've had to use Deere service to swap some tires around I got a survey form from JD asking a bunch of questions about the experience and quality of service. Not sure if Kubota does that or not.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 17:27 Post: 74657
Vetcor



View my Photos

View my Photos  Pics
Join Date: Jan 2004
Location: Nothreastern North Carolina
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 8
 poor customer support

I sent e-mail to Kubota on a problem with BX23. They got back to me in about 9 days, and said to check with dealer --but it sounded to them like it was assembled wrong. I thought I did good to get a guess out of whoever answered the mail. It turned out to be an adjustment that the dealer showed me how to fix when I stopped in. It was very minor fix, so I was okay with that. They don't seem to put much effort into e-mail or their web pages. The BX23 is still not on it. Man, it would be great to get get parts right off the net. Mercury does it that way with outboard parts and credits a nearby dealer (you choose) with the sale.






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 18:02 Post: 74660
lamarbur



Join Date: Jul 2003
Location: Ma/Ct state area
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 93
 poor customer support

I had one issue with my Mahindra, and that was the 511 Bradco hoe didn't have enough hydraulics to operate it correctly. A few e-mails to Texas at Mahindra's office, calls to the selling dealer, and wait of 3 weeks (I agreed to the wait) and the dealer installed a newly designed PTO pump and hydro tank system. Now the hoe operates awesome. The experience with Mahindra actually went quite well. THey listened, thought it over, and reacted to my complaint, total time to fix, four weeks..






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 18:14 Post: 74661
Art White



View my Photos

View my Photos  Pics
Join Date: Jan 2000
Location: Waterville New York
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 6834

4
Filter by User
 poor customer support

Grinder, these companies don't always have a easy way to get information from one area to another. I highly stress to all of our customers to contact us first and let us set-up the contacts to find the answer to the problem. They do get a lot of calls that they shouldn't have had to get. There are times our service people can't get to the help we need because they are helping someone change there oil, yes they do get those calls!






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

 01-21-2004, 18:23 Post: 74666
gauthier



Join Date: Jun 1999
Location:
TractorPoint Premium Member -- 5 Tractors = Very Frequent Poster
Posts: 148
 poor customer support

Grinder,sorry to hear of your trouble. I have always had great support from northern on my chinese nortrac. My service contact even sent me pictures of the deer he killed and big crappie he caught,we are on a first name basis. You lose some of that with those big companies I guess,don't worry though,those jap tractors are pretty good now adays. Richard






Reply to PostReply | Quote Post Reply to PostQuote Reply | Add PhotoAdd Photo




Bookmarks: Digg It | Del.icio.us | Technorati | Furl | Stumble This

Reply | Pop Up Window Reply | Add PhotoAdd Photo


Page [ 1 ] | 2 | 3 | | Next >>

Discussion Boards > Active Subjects > Messages as Posted > Kubota Review Forum

Thread 74645 Filter by Poster:
Abbeywoods 1 | AC5ZO 1 | Art White 4 | gauthier 1 | grinder 8 | kwschumm 2 | lamarbur 1 | Murf 1 | Vetcor 1 | wbowhunt 1 |




Most Viewed

+ Kubota AT70s Rear Tine Tiller
+ Kubota HST GST Shuttle or Gear Transmission?
+ Best Boom Mower for Kubota B2710 Tractor
+ Definition of Tractor Loader Breakout force ?
+ Kubota B3200 vs. JD 2720
+ New Kubota L3240 First Look Review
+ Kubota Transmission Fluid SUDT
+ Kubota BX2230 VS kIOTI CK20HST
+ KUBOTA Tractor Trouble Free Quality
+ kubota bx25 vs john deere 2720

Most Discussion

+ How to match Truck to Trailer
+ New Kubota L3240 First Look Re
+ Kubota Number 1 in Compact Tra
+ KUBOTA Tractor Trouble Free Qu
+ Source for after market produc
+ 3-Point Quick Hitch
+ B 7100 ST - Making the Leap
+ Kubota Transmission Fluid SUDT
+ Kubota vs John Deere Compact T
+ L3130HST vs. JD4310Hydro HELP

Newest Topics

+ Kubota BX2750 Snowblower Fan Shear Pin Alignment
+ Size Kubota for Homeowner Use
+ I need some OEM Quality decals for a B7500 DT-TLB
+ Kubota 4750DT Fuel Venting
+ B1700 Hydostatic unit leaking
+ Kubota B2710 New to meadvice
+ Kubota L4330 three point hitch won t rise
+ Kubota B7200 Hydraulic leak
+ Kubota B6000 How to replace injector pump
+ Kubota L3600 3pt upgrade question













Turbochargers for Tractors and Industrial Machines
Cab Glass for Tractors and Industrial Machines

Alternators for Tractors and Industrial Machines
Radiators for Tractors and Industrial Machines

Driveline Components for Tractors and Industrial Machines
Starter Motors for Tractors and Industrial Machines