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 08-22-2006, 17:14 Post: 133589
beagle

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We had our equipment at a location away from our local dealer. Needed an air filter due to the dust bowl we were working in,... and a reminder on this forum a couple days ago. We were going to be changed $82 for a $31 air filter at a Kubota dealership. When I questioned the dealer why they were trying to chanrge so much for the filter, he said it was because we didn't purchase the tractor from him. They refused to sell it to us for a reasonable price.

We transport our equipment to wherever the work is. It is unbelievable to think we could not get a simple service part at a reasonable price from any Kubota dealer. This is rediculous!!!!!!!!!!!!. If the price is a little higher because they didn't get the purchase, that might be understandable, when you are in a bind. But a 250% overcharge isn't within any kind of reason.

Still fuming and venting.......






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 08-22-2006, 17:43 Post: 133590
dsg

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 Dealer Pricing System

That is ridiculous, the $31. is probably already 200%. Let the other TP users know who the dealer is so they can Boycott them.

David






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 08-22-2006, 17:51 Post: 133591
earthwrks

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Beagle is it possible the higher price is "list"? If it is then that is perfectly legal and ethical. The lower price, is that an "equivalent" competitor's price? I find it curious the disparity between the prices you quoted.

I ask for discounts which are usually 10% at a dealer whether I have an account there or not. Sometimes it works sometimes it doesn't.






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 08-22-2006, 18:18 Post: 133593
beagle

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I did some homework, made some phone calls, and was quoted 3 other prices between $31 and $34. I called our own dealer and others.

As we were at the parts counter, a customer purchased the exact same filter (PN 6C060-99410) for $34. Checked it out on Tractorsmart also, same price.

Like I said, we've seen disperity before in pricing between dealers, but nothing like this. The filter was purchased and returned. It's during the return that I saw them sell the exact same filter to a customer for the right price. When I questioned why he sold it to us for 2 1/2 times as much, he said we didn't buy the machine from them.

If Kubota expects owners to be able to use their equipment commercially, they need to have a policy that allows you to get service parts at a reasonable price from any dealer. Who knows where you would be when a need arises.

This whole thing is a matter of principle. Still feel that twisting action coming from my rear end. Waiting to hear the snap..

Still venting..........

beagle






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 08-22-2006, 20:50 Post: 133600
Gearhead



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 Dealer Pricing System

I work at a dealership and we whopuld never do anything like that or atlest i whouldn't. If i was you i would try to call up kubota and report this, because that dealer needs not to be in business, gives the rest of us a bad name.






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 08-22-2006, 21:12 Post: 133601
beagle

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Already reported it. Awaiting a response from Kubota. If I don't here from corporate, I am going to contact the district representative, and see if he'll deal with it.

We won't stop until I get some kind of an answer.

beagle






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 08-22-2006, 21:31 Post: 133603
SG8NUC



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Now you have a plan. Their dealers should be tied to the main corp. with a min. mark up on parts and service. Car dealers in the states used to do the same thing years back. wish you luck.






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 08-22-2006, 21:35 Post: 133604
beagle

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Thanks, ...by the way, how did the bridge project turn out. We've been so busy this summer, I lost touch for a while.






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 08-22-2006, 21:48 Post: 133608
SG8NUC



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Your plan is a good one but a little more than I wanted to invest for timbers. I have a 3hp lawnmower on the island and a boat. Annbush seems to have gotten the contract with her idea for the timebeing. Things may change at any time and the timbers may appear maybe my wife will get a raise. I will post any advances. Glad to see you back sorry you had such a time with the filter most companys think they have you hooked.






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 08-22-2006, 22:01 Post: 133609
beagle

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A very practical solution on the bridge, but not nearly as much fun.

We will get some satisfaction, somehow, over the filter fiasco. If we treated our customers like that, we wouldn't have any problems, or customers. Being taken advantage, or even the attempt at it, is a tough pill to take. Leaves you feeling violated.

We all take stupid tests every day. Some days we pass, and some days........






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Discussion Boards > Active Subjects > Messages as Posted > Kubota Review Forum

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