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Discussion Boards > Active Subjects > Messages as Posted > Kioti Tractor Forum

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 02-13-2000, 00:00 Post: 12770
Rick Colebank



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 Parts and Service

I live in north central West Virginia and want to locate a dealer for Kioti who sells parts and also services Kioti.






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 02-15-2000, 00:00 Post: 12823
Murf

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 Parts and Service

I don't know about your local area but there is a dealer, I believe is the distributor and dealer, he is located in Kentucky I think. I believe his website is www.kioti.com, have a look, they can probably help in some way. Best of luck.






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 02-26-2000, 00:00 Post: 13171
ThatGuy



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If you check out the web site the previous post has referenced and go to 'dealers' they show a dealer/distributor listed for Maryland.

good luck






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 00-00-0000, 00:00 Post: 19162
Lyle W. Albright



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There are 2 dealers I know of, you can try Johnston Equipment in Weston and Parc's ( not sure thats the correct spelling) on RT 50 west of Clarksburg. about 20 minutes out on right side a t wiseman rd.






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 02-14-2003, 20:35 Post: 49268
hpr1178



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Has anyone recieved warranty service from a Kioti dealer other than a dealer where the Tractor was purchased. I bought in NC, moved to New England & I brought it to the closest listed for warranty work. I called for an appoitment which was no problem. I drove 2hrs, & when it was in the shop, I was told I would have to "PAY" for the warranty work and get reimbursed once he recieved payment from KIOTI. Not happy leaving the dealer, but work is needed. Is it a scam?






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 02-15-2003, 03:12 Post: 49278
Pacesetter



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As I understand it, Kioti warranty is not transferrable and the dealer is not required to do warranty work on a machine he didn't sell. I am also in your area (Saugus) maybe I can help as I've been doing a lot of shopping including Kioti. eMail me privately.
Pacesetter






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 02-15-2003, 05:16 Post: 49284
kdealer



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Makes no Sense to me because this guy will get paid and now that you live there, you will most likely have to get parts from him on occasion. Whatever happened to customer service? I truely believe this dealer is shooting off his own foot. So to speak. I can understand if he put you behind other local purchasers in terms of speed of getting it fixed, but this is just not good business sense.






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 02-15-2003, 08:58 Post: 49289
Billy

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If that's true Pacesetter, that's a BIG minus for Kioti. Surely they have a better warranty network than that.

Billy






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 02-15-2003, 09:07 Post: 49290
plots1

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kioti sure are cheaper on price than others, but service after purchase can be a pain, i looked into this model but went with green because of that.






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 02-15-2003, 09:54 Post: 49292
mathey



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I specifically asked Kioti this question about a month ago.
This was their reply, and I quote:

"It is permissible to have your Kioti products repaired at a dealer different from the dealer you purchased it from. You will need to contact the new dealer and discuss your situation with them and keep in mind that only the dealer that sold the unit is required to repair the tractor under warranty. Most dealers will work with customers under many circumstances, but if they did not sell the unit they are not under obligation to repair it. I am sure that you will have no trouble in this matter but if you do we will try to
come to a suitable solution."

In my situation, the closer dealers are 30 mins away, the dealer i'm buying from is an hour away. So worst case is a bit more of my time to get the warranty work done. But I agree, that any dealer who refuses to do warranty work just because they did not sell the tractor to you originally, is a FOOL. In other words, you have to pay for their "good customer service" up front when you buy a tractor from them...in my case almost $2000.






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Discussion Boards > Active Subjects > Messages as Posted > Kioti Tractor Forum

Thread 12770 Filter by Poster:
4272 1 | AngryViking 1 | anon 4 | Billy 2 | chipuren 1 | depratt 5 | DK35vince 5 | DRankin 1 | FATCAT 1 | hpr1178 5 | kdealer 1 | kiohio 2 | KIOTIMAN 1 | Lyle W. Albright 1 | marklugo 2 | mathey 1 | Murf 1 | Pacesetter 1 | Peters 3 | plots1 2 | Rick Colebank 1 | ThatGuy 1 |




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